Senior Claims Specialist - Worker's ; Maryland

Senior Claims Specialist – Worker's Compensation (Maryland based)

Pay Range: $75,000 – $129,000 per year.

The Senior Claims Specialist works within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The Senior Claims Specialist may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads.

This role is remote. Grade 13-14 blended role handling all claims segments.

Workers compensation experience required. Candidate must reside in Maryland.

• Plan and conduct investigations of claims (including interviewing insureds, witnesses and claimants, collecting and evaluating documentation, securing evidence, and protecting chain of custody) to analyze and confirm coverage and determine liability, compensability, and damages; determine need for and engage independent adjusters, cause & origin experts, and independent medical examiners; refer claims to subrogation group or Special Investigations Unit as appropriate.
• Assess policy coverage for submitted claims, notify insured of any issues, and establish reserve requirements, adjusting reserves as necessary during processing.
• Assess actual damages associated with claims and conduct negotiations, within assigned authority limits, to settle claims.
• Coordinate litigation activities for assigned claims to ensure a timely and cost‑effective resolution; attend trials as company representative.
• Act as senior technical professional on team, assist team members with escalated issues, mentor and train new members, and participate in Quality Review process.
• Participate in conducting Suit Committees, Round tables, Arbitrations, Mediations, field investigations, and may assist in conducting closed file reviews.
• Perform other duties as assigned.

• Excellent interpersonal skills to communicate, negotiate with customers, and conduct investigations.
• Demonstrated leadership ability and time‑management skills to delegate work and organize resources effectively.
• Expert level knowledge of claims case‑handling practices, legal liability, general insurance policy coverage, and state tort laws, normally acquired through a bachelor’s degree or equivalent training plus 4‑6 years directly related work experience (at least two years in a team leader capacity).
• Licensing required in some states.

Liberty Mutual is an equal‑opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Seniority level:
Not Applicable

Employment type:

Full‑time Job function:
Customer Service Industries:
Insurance