Fraud Investigator; UI Professional

The Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time, merit position of Unemployment Insurance Professional I. This recruitment will be used to fill current and future vacancies within the division, and an eligible list of candidates will be maintained for one year after the announcement’s closing date.

This position is eligible for a hybrid telework schedule of up to two (2) days per week, contingent upon the successful completion of training and meeting all applicable telework requirements in accordance with agency policy.

ASTD
12

Baltimore City

This position is to promote and maintain the integrity of the Unemployment Insurance (UI) program through prevention, detection, investigation, establishment, recovery, and prosecution of UI over payments made to claimants.

• Explain and interpret the laws governing unemployment insurance to employers, claimants, and the public in a professional and courteous manner over the phone, via email and in-person
• Evaluate and review POI documents for fraud
• Ensure prompt and accurate payment of benefits by reviewing claim history to identify any incidents of unemployment insurance fraud.
• Review the information provided by claimants and employers to ensure that the correct employers are associated with the unemployment claim.
• Obtain and record earnings and employment information
• Evaluate unemployment insurance claims to detect improper payments and fraud
• Examine claim history to ensure prompt and accurate payment of benefits
• Assist with billing inquiries that have resulted in over payment
• Generate 1099G correction

Experience:

Four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.

Notes:
1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

(1) year or more of experience in applying federal and/or state unemployment insurance laws, regulations, policies, or procedures in the administration of an unemployment insurance program; OR establishing or determining eligibility for benefits or services in a public or private program.

• Experience using standard office equipment, including photocopiers, calculators, personal computers, and printers.
• Experience learning and applying new computer applications and systems, including but not limited to Microsoft Office Suite (Word, Excel, and PowerPoint).
• Experience verifying identification documents, such as driver’s licenses, Social Security cards, or passports.
• Experience applying state unemployment insurance laws, rules, and regulations and making determinations

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance over payment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may…