Assistant Financial Center Manager

Overview

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking team as an Assistant Financial Center Manager.

You're the best at what you do. So are we. Imagine what we can achieve together!

We invite you to join SECU to become known, valued and utilized by our members through outstanding service and leadership.

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers

As the "face" and "personal connection" to the members we serve, you must be dynamic with a passion for and commitment to exceptional service and exceeding expectations - every member, every time. If you're upbeat, welcoming and engaging, embrace innovation and technology, and possess a proven track record of exceptional customer service, we invite you to join our team.

To help SECU become known, valued and utilized, your responsibilities will include but are not limited to:

• Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business).
• Use situational leadership to bring targeted development support to team member growth and partner engagement.
• Pull monthly reports and analyze data with Financial Center Manager.

Financial Center Operations and Compliance:

• Ensure compliance with policies and procedures.
• Ensure compliance through daily observation and monthly audits.
• Balance the Financial Center.
• Compliance with all Bank Secrecy Act rules and conditions.
• Serve as subject matter expert with all branch transactions, policies and processes.
• Open and close the Center.

Member

Experience:

• Identify and resolve member problems to ensure member retention.
• Resolve interdepartmental and branch issues in collaboration with Financial Center Manager.
• Ensure adherence to sales and service behaviors.
• Active participation in lobby management efforts.
• Adherence to Credit Union service level agreements.

Performance Results:

• Educate members to refer (cross-sell) SECU products and services.
• Coach all center employees to success to ensure referral and branch sales goals are met.

Talent Acquisition:

• Participate in all branch recruitment efforts including sourcing, screening resumes, interviewing and selection.

• Education - Associates or Bachelor's degree or equivalent experience in branch management.
• 2+ years of successful career track in branch management.
• Experience with managing transitions/change of either operating systems or organization culture.
• Strong background in branch operations to include new accounts, loan origination, transaction processing and ATMs.
• Sales Management experience selling business directly to consumers and small businesses.
• Annual performance reviews, coaching, motivating.
• Ability to work independently and foster teamwork.
• Demonstrate ability to manage multiple projects simultaneously.
• Able to develop action plans and accomplish goals.
• Excellent written and verbal communication skills.
• Strong member and customer service focus with attention to detail.
• Strong decision making and problem solving skills.
• Experience preparing yearly budgets is helpful.
• Solid work ethic, integrity and self-motivation.
• Strong analytical and critical thinking skills.
• Strong collaboration and negotiation skills.
• Demonstrate ability to develop, recommend and implement new ideas.
• Demonstrate initiative and creativity.
• Strong desire to work as part of a total team effort.
• Recruiting, hiring, training, coaching and motivating staff.

To learn more about total rewards for employees working 20+ hours per week, SECU offers a comprehensive package including:

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives
• 401k plan with company matching
• Generous sick, vacation and personal leave

Compensation Information:
Offers will be commensurate with experience and education.

SECU is an Equal Opportunity Employer