Director of People & Operations

Description

The Director of People & Operations is responsible for overseeing the organization’s Human Resources, administrative operations, including facilities management, and organizational systems. This role ensures the organization has the people, systems, and processes needed to operate effectively, scale sustainably, and support a healthy, inclusive, and high-performing workplace. The Director manages a team of six and partners closely with the Executive Director and Leadership Team to strengthen leadership capability, build successor readiness, and enable executive capacity for strategic priorities.

The essential functions include, but are not limited to the following:

• Lead organizational people strategy aligned with mission, values, and long-term growth plans
• Develop and implement HR initiatives and policies that promote a healthy, diverse, and inclusive work environment.
• Oversee HR operations including employee relations, performance management, payroll coordination, benefits administration, and workers’ compensation.
• Lead, review and update HR policies and procedures, including hiring, compensation, benefits, and performance management in accordance with applicable federal/state laws.
• Develop leadership and manager capability across the organization, strengthening accountability and succession readiness.
• Partner with leaders to support hiring, onboarding, development, and retention.
• Serve as a trusted advisor to managers on employee relations, performance, and organizational effectiveness.

• Oversee and support staff responsible for HR administration and office operations, including recruitment coordination, employee record management, benefits support, payroll coordination, and day‑to‑day office operations.
• Manage and improve administrative processes to ensure organizational efficiency and compliance.
• Serve as the primary point of contact for contracts, vendor relationships, and administrative policies.
• Oversee organizational compliance, risk management, and employment‑related legal requirements.
• Maintain and build trusted relationships with internal teams and external partners.

• Oversee facilities team for all office locations, including security and maintenance.
• Lead cross‑functional teams along with organizational leadership to establish long‑term business goals and operational plans.
• Oversee technology strategy and resources to ensure smooth operations.
• Support infrastructure planning for organizational growth and multi‑site operations.
• Implement policies and practices that foster transparency, accountability, and a positive work environment.

• Strengthen leadership effectiveness and support learning team members through coaching, systems‑building, and clarity of roles.
• Identify leadership gaps and develop emerging leaders and successors through a robust training and development strategy.
• Build organizational capacity through that enables the Executive Director and leadership team members to focus on strategy, partnerships, and external leadership.

• Bachelor’s degree in Human Resources, Business Administration or related field; advanced degree preferred.
• 5+ years of experience in administration, HR, or organizational development.
• Strong knowledge of HR practices, compliance, operations and organizational policies.
• Excellent organizational, communication, and leadership skills.
• Proficiency with office technology and HR systems.

• Employer contribution of 70% for Medical, Dental, & Vision insurance for the employee and their children, if applicable.
• Fifteen (15) days of Paid Time Off (PTO) which accrue per pay period.
• Up to Eight (8) weeks of paid Family/Medical leave.
• Thirteen (13) paid holidays.
• 401(k) retirement plan with a match. Employees are eligible for participation after 6 months of employment. The current match is 3% of the employee’s salary.
• Long‑term disability, short‑term disability, and a $25,000 life insurance policy at no cost to the employee.
• Pre‑tax Saving Cafeteria Plan:
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