Sr VP – CorporateConnections

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As Sr. Vice President, Corporate Connections (based in our Charlotte, NC HQ), you will be responsible for leading and directing all aspects of the Master franchise support structure and operations within our organization. You will play a pivotal role in driving franchise growth, including the continued addition of new markets through Master- and Sub-franchising and by supporting the growth of existing franchise markets to meet and surpass their minimum royalty targets.

This role is also accountable for ensuring operational excellence and maintaining brand standards across all Master franchise markets. Your strategic vision, leadership skills, and operational expertise will be essential in scaling the network, stabilizing operations, fostering strong relationships with franchisees, driving profitability, and advancing the overall success of our organization.

• Develop and implement strategic plans to achieve franchise network growth and revenue targets.
• Provide leadership to align franchise operations with the overall company objectives.
• Continuously evaluate market trends and competitor activities, and customer preferences to identify opportunities for expansion and improvement.
• Build, lead and support a team responsible for managing and coaching franchise regions.
• Establish and maintain strong relationships with franchisees, serving as their executive-level point of contact within the organization.
• Deliver strategic oversight of franchisee coaching, training, and support to franchisees to ensure compliance with brand standards, operational protocols, and best practices.
• Shape the vision and guide the execution of programs aimed at enhancing franchisee satisfaction, engagement, and performance.
• Drive the development and implementation of standardized operational procedures and policies.
• Establish and monitor key performance indicators (KPIs) and financial metrics to assess the health and performance of the organization.
• Identify areas for operational improvement and efficiency enhancement, driving initiatives to optimize processes and reduce costs.
• Safeguard the integrity and consistency of the brand by enforcing brand standards and ensuring adherence to company values and operation manual.
• Collaborate with the marketing department to create collateral, and promotional campaigns tailored to franchisee needs.
• Develop annual budgets and financial forecasts for the organization.
• Monitor financial performance against budgetary targets, identifying variances and implementing corrective actions as necessary.
• Verify franchise compliance and legal requirements are met.
• Work closely with the franchise development and legal departments to draft, review, and negotiate franchise agreements, amendments, and other legal documents.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our purpose.

• Communication
• Resilience
• Leading leaders
• Cross-cultural Leadership
• Conflict Resolution
• Strategic Thinking
• Financial Acumen
• Business Acumen
• Accountability & Integrity
• Relationship Building

• Bachelor’s degree in business administration, Management, or related field or equivalent experience (Master’s degree preferred).
• Proven track record of success in franchise operations management, with at least 10 years of experience in a leadership role within the franchising industry.
• Strong understanding of franchise business models, operations, and best practices.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams and build strong relationships with franchisees.
• Strategic thinker with a results-oriented mindset and a demonstrated ability to drive growth and profitability.
• Solid financial acumen and analytical skills, with experience in budgeting, financial analysis, and performance management.
• Knowledge of franchise laws, regulations, and compliance requirements.
• International franchising experience is a plus.
• Ability to travel extensively as needed to visit franchise locations and attend industry events.

• Professional certifications in franchise management or related fields (e.g., Certified Franchise Executive) a plus.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal;

extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,…