Operations Supervisor-IG Center

Intergenerational Center, Baltimore, MD 21216, USA

Salary: $55,000 per year

Catholic Charities of Baltimore, Intergenerational Center is seeking an Operations Supervisor to ensure the safe, efficient, and smooth functioning of the facility by managing day-to-day operations, addressing critical issues, and overseeing staff, volunteers, and maintenance activities. They develop and implement policies and procedures, coordinate repairs and security measures, and manage inventory and vendor relationships to support high-quality services for clients. The role also includes supervising and mentoring team members, maintaining adequate staffing coverage, and fostering collaboration across all employees and volunteers to promote a safe and well‑organized environment.

The Intergenerational Center will provide a range of programs and opportunities for people of all ages and entire families in one central, state‑of‑the‑art facility. The Intergenerational Center will feature and offer:
Early Head Start and Head Start education, gathering spaces for community groups, a start‑of‑the‑art recreation center, workforce development services, a community health clinic, behavioral health and substance abuse services, playgrounds and more. As an Intergenerational Center, our programs will be designed to foster engagement across generations, so that people of all ages can learn and benefit from one another.
The work schedule will be Mon‑Fri 9:00‑5:30 PM (Flexibility required—must be comfortable with being "on call" for emergencies).

JOB

DUTIES & RESPONSIBILITIES:

• Addresses critical building issues as they arise and resolves staff, client, and volunteer concerns in a timely, professional manner.
• Maintains a working knowledge of all client services provided to ensure accurate guidance coordination, and operational support.
• Collaborates with the Program Director on operational planning, security needs, and vendor procurement.
• Develops, implements, and enforces facility policies and procedures to support safe, compliant, and efficient operations.
• Ensures the safety and security of clients, staff, volunteers, and facility assets through active oversight and adherence to protocols.
• Monitors facility conditions and coordinates timely repairs and maintenance, escalating issues as appropriate to vendors or supervisors.
• Oversees inventory and donation management, including receiving, tracking, and distribution and proper documentation.
• Ensures adequate staffing coverage for all shifts, adjusting schedules as necessary to meet operational requirements.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in management, business, human services or related field.
• Two (2) years of related experience in human services, building operations or related experience.
• An equivalent combination of education and experience may be considered.

• CPR and/or First Aid within six months of employment and maintained thereafter.

REQUIRED SKILLS & ABILITIES:

• Utilizes effective conflict‑resolution skills to address issues and maintain a positive work environment, demonstrating a service‑oriented approach to resolving client concerns and grievances.
• Applies strong critical thinking and problem‑solving skills to navigate challenges and make informed decisions.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top‑tier service.
• Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Demonstrates discretion and professionalism in all situations, maintaining confidentiality and integrity.
• Possesses the ability to influence and engage staff, fostering motivation and teamwork.
• Effectively prioritizes tasks and delegates activities as appropriate to ensure optimal workflow and productivity.
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (e.g., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel, PowerPoint, Teams, and One…