Director of Table Games Operation

The Director of Table Games is responsible for the Table Games Department for Horseshoe Baltimore. The position reports to the GM of Casino Operations.. The Director of Table Games will lead the floor install for the grand opening as well as the ongoing operation of table games at Horseshoe Baltimore.

• Responsible for leading all departmental initiatives related to the casino grand opening including hiring, training, process/procedure development, and product/equipment/supply acquisition and install.
• Responsible for leading the Table Games operation post opening.
• Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
• Provides outstanding service when interacting with our guests.
• Attends guest events; builds rapport with premium players and handles any customer concern that cannot be resolved by subordinate employees.
• Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary. Ensures regulatory compliance with all policies and procedures and monitors internal control environment of department.
• Creates initiatives to improve the employee experience and employee opinion ratings.
• Sets performance expectations and provides coaching, career development planning and operational support for all direct reports.
• Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes.
• Partners with ESS Table Games leadership to execute strategies to ensure the table games product mix is the best in market and consistent with the Horseshoe brand.
• Ensures staff is scheduled properly and aligned with business volumes.
• Applies Lean principles/techniques (i.e. applies countermeasures for waste, conducts daily visual mgt. and participates in kaizen events) to ensure quality and customer service is continuously improved.
• Provides legendary leadership to all Table Games team members.
• Develops a strong working relationship with all department managers to ensure unity and consistent direction.
• Establishes and endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.

Bachelors degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.

• Minimum of five years table games experience with progressive supervisory/management experience required.
• Literate and fluent in English
• Demonstrated ability to communicate effectively, both verbal and written
• Demonstrated ability to deal effectively with employees at all levels
• Strong organizational and analytical skills
• Ability to handle complex and emotional issues
• Acts as a role model to other employees and always leads by example
• Adheres to all regulatory, company and department policies and procedures
• Must project professionalism and possess excellent verbal and written communication skills
• Professional appearance
• Team player

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 25 lbs.; and have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
  
  Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

• $115,000 to $140,000
• Yearly Bonus Incentive
• Relocation Package
• Bi-Weekly Pay Dates
• FTO, 401(k), Medical, Dental, Vision, Life & Disability…