Agency Operations Manager - Operations Officer II

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Mayor's Office of Neighborhood Safety and Engagement (MONSE) time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
January 23, 2026 (9 days left to apply) job requisition :
R0015756
** THIS IS A NON-CIVIL SERVICE POSITION
**** CITY OF BALTIMORE, MAYOR’S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT
**** Agency Operations Manager - Operations Officer II
**** HOURS/SALARY RANGE:  Full time, 40 hours/week
**** Salary Range: $ 76,299 - $122,078
**** GET TO KNOW US
** Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
** JOB SUMMARY
** The Operations Manager is responsible for high-level project coordination, inter-lane collaboration, and administrative functions, on behalf of the Agency Director. This role is critical in supporting special MONSE projects including leading the development and implementation of violence prevention strategies, serving as a trusted team member on the Lead Team and managing and overseeing projects and initiatives to achieve MONSE's priorities and objectives.

In addition to providing Executive support, the Operations Manager will perform agency Human Resource functions to include supporting and enhancing the employee experience, handling employee onboarding and offboarding, and working within Workday to maintain payroll and employee data. Candidates are self-starters, solution-oriented, focused on attention to detail and able to work in a fast-paced and politically charged environment. This position requires strong alignment with City of Baltimore's and MONSE's mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex, fast-paced environment.
** ESSENTIAL FUNCTIONS**(The following examples illustrate the work performed in this position.  Position may require some, or all, of these examples; this list is not inclusive.  Position may require related duties not listed if necessary to accomplish the work of the agency.)
** Executive Support
*** Work with agency leadership to develop and manage strategic planning initiatives.
* Evaluate and anticipate the agency's changing operational needs and make and recommend changes to ensure seamless and cost-effective delivery of services and maximum productivity and performance.
* Prepare materials and briefs in preparation for meetings and presentations with internal and external participants, including other city agencies, funders, community residents and other stakeholders.
* Draft and/or edit a variety of written documents (emails and memos, etc.), including but not limited to internal and external correspondence, briefing materials, and talking points for meetings and events.
* Draft and/or edit presentation materials, including PowerPoint presentations and other documents.
* Is a key redundancy for the Chief of Staff and representative for the organization to a wide range of external and internal constituencies.
* Must have a demonstrated record of success to establish effective, collaborative relationships with all levels of constituents throughout a broad range of interest groups and manage sensitive and confidential information.
* Exercise discretion and judgment in resolution of mission-critical day-to-day assignments and requests.
* Serves as a back-up for the administrative staff, when needed, to ensure deliverables are completed in a timely fashion.
* Work with administrative staff to maintain systems for organizing and retrieving materials and prepared documents.
* Coordinate internal and external staff and constituents to plan and manage events, initiatives and special projects as assigned, including participant attendance, related correspondence and other logistics.
** Strategic Project Management
*** Oversee MONSE's organizational processes and operations, including Trello, to ensure productivity and quality.
* Coordinate different lanes within MONSE to foster an exchange of ideas and provide cross-team learning opportunities.
* Capture and memorialize team insights and practices in ways that augment…