Strategic CSM Lead — Premier Accounts & AI
Listed on 2026-10-06
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Management
Change Management, Account Manager
Relativity in Baltimore, MD is seeking a Lead Customer Success Manager to oversee Premier Tier accounts, drive AI adoption, and lead a high‑impact CSM team across complex, multi‑stakeholder relationships.
You will partner with sales, TAMs, and delivery teams to secure renewals, develop ROI narratives, and co‑design AI‑governed workflows for GCs and senior partners. The role emphasizes change management, executive engagement, and building scalable playbooks for tier‑1 customers.
The following role is for a Strategic CSM Lead — Premier Accounts & AI Change with Relativity.
Step into the Strategic CSM Lead — Premier Accounts & AI Change role at Relativity in Baltimore, MD, United States and grow with us.
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