Program Coordinator, HCVP

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Full Time Regular Professional Baltimore, MD, US

2 days ago Requisition

Salary Range: $62,306.00 To $71,630.00 Annually

Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC’s comprehensive benefits package includes:

• Universal leave program
• 12 paid holidays

• Medical and dental insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Free health and wellness programs

• Life insurance with optional additional coverage
• Voluntary Plans
• Retirement programs with employee contribution options

Under general supervision, provides leadership and oversight in units of the Housing Choice Voucher Program (HCVP). Administers aspects of the program and reviews for accuracy and quality of work completed in HCVP. Performs responsible analytical and administrative work in support of the HCVP/Section 8 programs. Provides detailed training to new and current Program Specialists and others on new initiatives and refresher topics, as necessary.

Enforces adherence to HABC policies and procedures and HUD regulations. Works to maintain HCVP partnerships with the special referral programs, responds to complaints, and mediates solutions. Recommends methods to improve efficiency and accuracy and assists the Manager with general oversight. Serves as acting manager in the absence of the Manager. Provides excellent customer service assistance orally and in writing to employees, clients, landlords, applicants, participants, and other agencies.

Performance of the duties requires the ability to understand and interpret policies, regulations, and procedures. Performance of the duties requires excellent supervisory skills, customer service skills, good problem-solving abilities, and attention to detail. Prepares for and attends Court Hearings, as assigned.

All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Performs customer service functions
  • Provides customer service to applicants, participants, property owners, other agencies, and employees. Assists clients by responding to inquiries via mail, e-mail, and telephone.
  • Accurately disseminates HCVP information to applicants, participants, owners, and all other interested parties in the community.
  • Explains HUD regulations, HCVP policies and procedures, and contract terms to owners and tenants. Interprets HABC policies and procedures and HUD regulations to staff and customers.
  • Retrieves information from program software to answer inquiries and assist customers in resolving problems, concerns, and complaints.
• Trains and provides guidance to new and current HCVP employees, and other HABC stakeholders concerning the following:
  • HUD regulations and HABC…