MVA Assistant Branch Manager II Job Baltimore area,Maryland USA,Management

MVA Assistant Branch Manager II (Grade 18)

Executive Service
This position serves at the pleasure of the Appointing Authority

Open Recruitment

Current vacancies exist within Baltimore County

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.

The MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.

Responsibilities include:

Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
Working with employees to solve problems for customers
Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
Acting as a change agent within the MVA
Developing workflow efficiencies
Working in a union environment

Ideal candidates will possess:

Excellent critical thinking skills
Experience managing and adjusting the staffing levels of large teams to fit business needs
Excellent people skills and customer service experience
Excellent written and verbal communication skills
The ability to give input and implement changes to policy and procedure
Desire to act as a public servant, providing premier customer service
Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
Two (2) years of experience working in the State or Federal Government

Benefits package

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide

PREFERRED QUALIFICATIONS Education

Possession of an Associate of Arts degree from an accredited college or university.

Experience

Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.

Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.

Notes

Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience.

Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

For general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call .

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services:
International Credential Evaluation (https://www.wes.org/).

The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B…