Director of Administrative Operations - BSPH; Finance & Administration

Director of Administrative Operations - BSPH (Finance & Administration)

We are seeking a Director of Administrative Operations for the Johns Hopkins Bloomberg School of Public Health (BSPH) who will serve as the senior administrative leader responsible for advancing operational excellence across the School's academic departments.

The Director partners closely with department chairs, Academic Department Administrators, the Divisional Business Office, and School leadership to enhance administrative performance, improve compliance, promote operational consistency, and lead strategic initiatives that support the School's mission. This role oversees the performance, development, and succession planning of Academic Department Administrators while driving business process improvement, organizational change, data-informed decision-making, and cross-functional collaboration.

• Serve as a strategic advisor to the Executive Vice Dean for Finance and Administration and School leadership on administrative strategy, organizational effectiveness, and operational transformation.
• Partner with School leadership and academic departments to develop and implement strategic initiatives that improve administrative operations through organizational development, workforce planning, business process redesign, and technology.
• Lead the design, implementation, and continuous improvement of administrative processes, systems, and organizational structures that enhance consistency, efficiency, compliance, and service delivery.
• Champion School-wide operational excellence initiatives, leading cross-functional business process improvement efforts from planning through implementation.
• Lead organizational change initiatives by developing stakeholder engagement, communication, implementation, and adoption strategies that ensure successful outcomes.
• Represent BSPH on University committees and working groups, contributing expertise on administrative operations, business continuity, and institutional initiatives.
• Foster collaborative partnerships across departments to strengthen administrative effectiveness and support the School's strategic priorities.

• Provide leadership, coaching, and direction to Academic Department Administrators, aligning departmental administration with School priorities while promoting operational excellence and leadership development.
• Build and sustain a collaborative community of practice among Academic Department Administrators that encourages knowledge sharing, professional development, and adoption of best practices.
• Oversee performance management, mentoring, succession planning, and professional development for Academic Department Administrators in partnership with department chairs and Human Resources.
• Advise Academic Department Administrators, in collaboration with the Senior Director of Finance, on administrative, financial, academic, and operational matters.
• Partner with department chairs to provide supervisory guidance and conduct annual performance evaluations for Academic Department Administrators.
• Support departmental strategic planning, operating and capital budget planning, and administrative improvement initiatives.
• Develop and oversee administrative performance dashboards, metrics, and reporting that provide meaningful insights for School leadership and support informed decision-making.
• Serve as point of contact for Academic Department Administrators in support of external operational audits, and liaise with internal subject matter experts as needed on specific audit requirements.

• Establish and monitor key performance indicators (KPIs) and performance reporting to assess departmental effectiveness, operational efficiency, resource utilization, and service quality.
• Analyze operational data and organizational trends to identify opportunities for improvement and provide actionable recommendations to School leadership.
• Advance the effective use of technology, automation, and digital tools to streamline workflows, improve operational efficiency, and enhance service delivery.
• Develop, implement, and maintain standards and best practices that promote consistent, efficient, and compliant administrative operations across the School.
• Identify and implement strategies that strengthen internal controls, reduce operational risk, improve compliance, and enhance administrative effectiveness.
• Manage departmental space allocation and support school wide space planning.