Director, Carey AI Services; Carey Business School

Position: Director, Carey AI Services (Carey Business School)
Johns Hopkins Carey Business School is hiring a Director, Carey AI Services to lead the school's AI function, supporting both administrative and academic operations. Reporting to the Sr. Associate Dean of Finance and Administration, the Director translates leadership priorities into a strategic portfolio of AI initiatives, develops implementation roadmaps, hires and leads a small team of professionals, and oversees the delivery of AI-enabled solutions across the school.

The Director is responsible for identifying high-value opportunities, prioritizing initiatives, managing a portfolio of pilots and production tools, and ensuring measurable business outcomes. The role supports two overarching objectives: enhancing operational effectiveness across the school and contributing to enrollment growth and revenue diversification.

The Director, Carey AI Services operates within and contributes to AI governance framework established by the Director of Carey IT and Software Services while maintaining accountability for execution, adoption, effectiveness, and measurable results.

The position requires a unique combination of strategic judgment, technical fluency, operational leadership, and organizational influence. The Director works closely with school leadership, faculty experts, teaching and learning specialists, internal committees, and university-wide partners to advance responsible and effective adoption of AI across Carey Business School.

The Director works closely with senior IT, business, and/or academic leadership to develop and implement strategic plans that support the overall goals of the division. Develops policies and practices to support divisional strategy. Leads complex projects requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of applications and technologies that support a wide and diverse customer base.

Recognized as an expert in the application of technological solutions and strategies to meet the unique needs of the division. Incumbents may be required to represent the division while working with external constituencies in the development of policies and practices that have an impact on the business of the division. Incumbents may be required to represent divisional leadership in executive meetings within and outside the division.

Specific Duties & Responsibilities Strategy & Planning As a member of a senior management team, contribute or lead strategic and tactical planning to achieve divisional goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.

Develop technology solutions to anticipate the division’s needs, be cost-effective, reliable, and compatible with existing and emerging technologies.

Anticipate change and be agile to respond as technology requirements emerge and evolve.

Based on understanding of divisional goals, mission, and culture, assess the impact and effectiveness of technology to ensure it supports the division’s needs.

Provide input to, and have responsibility for, ongoing operations, budgets, multi-year budget forecasts and both strategic and operational planning.

Balance available personnel and funding resources in support of meeting both operational and strategic imperatives. Recognize situations that present themselves and act with leadership to address significant issues.

Work with constituents in conjunction with other IT leaders to interpret customer business needs and make recommendations for strategic investments in technology, applications, business processes, personnel, etc. that meet the goals of the division.

Lead the development of technology-related policies and procedures for the division.

Ensure that applicable Hopkins policies, practices, and regulatory requirements are addressed and followed within the area of responsibility. Relationship Management Represent divisional leadership, often with delegated authority, in meetings both within and outside of Hopkins.

Manage the customer relationship and satisfaction, and adherence to service level agreements.

Create and promote a culture of excellent customer service.

Facilitate and influence division-wide strategic initiatives to achieve division goals.

Maintain relationships with strategic technology vendors for the division. Project/Product Responsibility Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are…