Membership Engagement Coordinator

Baltimore Public Media (BPM) is the parent organization of WYPR 88.1 FM and WTMD 89.7 FM. We provide rich, vibrant programming in news, music, arts, and culture—across expanding radio and digital formats—that connects, enriches, and elevates the residents and communities of Baltimore and the region. Our mission is rooted in journalistic integrity, cultural merit, and community service.

Baltimore Public Media is an Equal Opportunity Employer. We are committed to building a team that represents diverse backgrounds, perspectives, and skills. We actively encourage applicants from historically underrepresented groups—including but not limited to Black, Indigenous, and people of color, women, LGBTQ+ individuals, veterans, and people with disabilities to apply.

As a nonprofit 501(c)(3) public media organization, Baltimore Public Media operates WYPR 88.1 FM and WTMD 89.7 FM, serving the Baltimore region and Maryland with trusted journalism, engaging music, and cultural programming. We are dedicated to enriching our community through independent media and public service.

Baltimore Public Media seeks a Membership Engagement Coordinator to help build meaningful relationships with members while supporting the day-to-day services and systems that make those relationships possible. This position supports member stewardship, retention, volunteer coordination, membership-focused events and field marketing, member communications, and front-line constituent service.

Reporting to the Senior Manager of Marketing and Membership, the coordinator helps implement membership strategy through thoughtful communications, responsive service, and positive member experiences. The ideal candidate enjoys connecting with members and volunteers, is comfortable working in a CRM and other communication systems and can balance public-facing activities with detailed administrative work.

• Coordinate member engagement, stewardship, retention, and appreciation initiatives.
• Plan and execute membership-focused events and recommend new approaches to strengthen member relationships and participation.
• Build relationships with members and volunteers and serve as an informed ambassador for Baltimore Public Media, WYPR, and WTMD.

• Support membership campaigns, stewardship communications, and member-marketing initiatives.
• Implement membership communications through Iterable and other approved platforms in coordination with Marketing and Membership leadership.
• Review member-service communications and direct-mail materials for accuracy, clarity, and a consistent member experience.

• Coordinate volunteer recruitment, scheduling, communication, training, day-of support, and appreciation.
• Support BPM's membership presence at station events, festivals, tabling opportunities, and other community activities by preparing materials, staffing membership tables, engaging attendees, and coordinating volunteers.
• Coordinate membership-focused field marketing with Events, Marketing, Programming, and other participating teams.

• Develop proficiency in RevCRM and serve as a front-line resource for membership-service workflows and constituent information.
• Manage member inquiries through RevCRM Case Management and provide timely, thoughtful, and accurate service.
• Maintain constituent records within established data standards and route gift-processing, correction, reporting, and system-administration needs to the designated CRM owner.
• Work with BPM's membership-services partner to troubleshoot member issues, test functionality, and support recurring membership processes.
• Identify…