Program Support Coordinator – Community Engagement Services

Program Overview

Program Support Coordinator - Community Engagement Services

Responsibilities include managing volunteer and internship programs, expanding services, engaging potential volunteers, and collaborating with academic institutions to offer community-based service-learning experiences for student interns. The role also involves creating a sustainable infrastructure to support an active volunteer system, and daily implementation of parent support, family engagement, and children's programming throughout Maryland. The lead coordinator provides technical assistance for Maryland’s Chapter of the Circle of Parents National, with responsibilities guided by Circle of Parents National standards and the agency’s strategic plan.

Supervising staff and developing program sites and partnerships across the state are also included.

• Assess current methods of volunteer recruitment, training, placement, and retention.
• Develop and implement strategies to recruit and screen volunteers and interns for all programs.
• Develop partnerships with universities, colleges, non-profits, and the business community to support professional development of staff, volunteers, interns, and Parent Leaders.
• Recommend annually a budget to support program activities and services.
• Work in a cooperative and professional manner with staff, Board members, and donors.

• Develop, implement, and expand support groups throughout the state using the Circle of Parents National standard.
• Establish community partnerships to promote site development in assigned communities. Implement and monitor services based on the strategic and annual work plans.
• Participate in the development of programs and services, including grant and report writing.
• Provide ongoing consultation, training, technical assistance, and support for parent facilitators and children’s program workers across the state.
• Supervise and train volunteers, interns, and external agencies as group facilitators or child nurturers.
• Provide training, technical assistance, and support on child maltreatment and related issues for community agencies as assigned.

• Conduct regular individual supervision with direct reports.
• Monitor program files/data to ensure compliance with required standards (agency, regulatory, or accreditation).

• Serve as a lead state agency partner representative during national affiliate meetings.
• Oversee and assist the development and training of the Maryland Parent Leadership Team.
• Provide direct intake, resource, and referral services to service participants via the agency’s Parenting helpline.

• Bachelor’s degree in behavioral sciences (Social Work, Psychology, Sociology, Mental Health, Nursing and Education) – Required.
• Master’s degree in behavioral sciences (Social Work, Psychology, Sociology, Counseling, Human Services, Family Studies, and Education) – preferred.

• At least 3 years’ experience in Human Services/Social Work;
  Non-Profit field preferred, with at least 1 year supervisory experience.
• One year working directly with families or children within the community or in group settings.
• Experience working with volunteers from diverse backgrounds including interns, professionals, donors, and community members.
• Experience managing volunteers and/or interns; program development/implementation experience.

• Excellent oral and written communication skills.
• Knowledge of child development and parenting skills building.
• Microsoft Office Suite skills (including Publisher, PowerPoint, and Excel).
• Exceptional organizational skills.

• Requires a valid driver’s license and proof of car insurance coverage.
• Must work flexible hours, including weekends and evenings for special programs/occasions.
• Must be prepared to travel to various program sites and communities.