Case Manager for Communities

Case Manager

If you are passionate about transforming communities with a mission‑driven organization, then we have the opportunity for you! Reporting to the Manager for Field Operations, the Case Manager provides case management, employment, and supportive services to newly arriving refugees and other Office of Refugee Resettlement (ORR) eligible populations. This role promotes self‑sufficiency and supports the long‑term integration of newcomers. Direct service programs may include Reception and Placement (R&P), Matching Grant (MG), Preferred Communities, Refugee Support Services, or other related programs.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment.

Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

• Provide culturally and linguistically appropriate client‑centered, trauma‑informed support.
• Assist in providing reception services to arriving refugees including airport pick‑up.
• Screen and enroll eligible families and individuals.
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self‑sufficiency.
• Consistency review of service plan and update throughout the program period.
• Provide support to meet identified needs including housing, school enrollment, referral to healthcare, social services, benefits enrollment, and employment, as applicable.
• Maintain regular contact with clients in accordance with program requirement timeframe.
• Ensure the provision of gender‑equitable services.
• Closely monitor service provision to ensure non‑duplication with other federally funded programs.
• Provide interpretation and translation services to program participants, as well as transportation and accompaniment to appointments as required.
• Provide cross‑cultural and enhanced orientation to ensure a smooth process of resettlement.
• Conduct outreach, engage in public speaking, and ensure those seeking support are connected to services.
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self‑sufficiency and long‑term integration.
• Maintain up‑to‑date documentation in the client’s case file and online database to ensure services are clearly documented throughout the client’s service period.
• Submit programmatic reports as required.
• Deliver services in accordance with program guidelines including R&P, MG.
• Attend stakeholder meetings and work with community partners to learn about resources for newly arriving refugees, other ORR‑eligible populations, and/or asylum seekers and make referrals when needed.
• Cultivate new relationships with service providers, referral partners, and local employers.
• Coordinate and collaborate with key stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
• Ensure that newly arriving refugees, other ORR‑eligible populations, and/or asylum seekers are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Participate in performance‑related goal setting and achievement to meet personal and organizational…