Registered Nurse - Cardiology Triage

Join Our Team at Mercy Medical Center! Now Hiring a Cardiology & Heart Failure Clinical Triage Registered Nurse.

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025.

Additionally, we are proud to be a SEVEN TIME recipient of Forbes' America's Best Midsize Employers award, most recently in 2026.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

The Cardiology & Heart Failure Clinical Triage Registered Nurse works collaboratively with cardiologists, advanced practice providers, nursing staff, Population Health, and other members of the healthcare team to support the care of patients with cardiovascular conditions, including those followed by the Heart Failure Program. The RN is responsible for managing clinical messages, telephone encounters, patient concerns, and follow up needs for the Cardiology Department and Heart Failure Clinic.

This role involves assessing and triaging patient symptoms, providing education, coordinating care, and ensuring that clinical concerns are addressed or escalated to the appropriate provider in a timely manner. The RN will support daily clinical operations and help improve communication, access to care, and continuity of care for cardiology and heart failure patients.

• Review and triage incoming Epic In Basket messages, patient portal messages, telephone encounters, and other clinical requests for the Cardiology Department and Heart Failure Program.
• Respond to patient questions and clinical concerns within the RN scope of practice and established departmental protocols.
• Assess cardiovascular symptoms, including shortness of breath, chest discomfort, edema, palpitations, dizziness, changes in blood pressure or heart rate, and other reported concerns.
• Identify patients with worsening symptoms who may require urgent evaluation and elevate concerns to the appropriate cardiologist or advanced practice provider.
• Provide clinical triage and follow up for heart failure patients, including assessment of weight changes, worsening edema, dyspnea, medication concerns, and other signs of possible decompensation.
• Assist with the management of heart failure patients by reinforcing prescribed treatment plans, medication adherence, daily weights, sodium and fluid recommendations, and symptom monitoring.
• Support provider directed guideline directed medical therapy (GDMT) optimization by coordinating laboratory monitoring, medication follow up, and evaluation of reported side effects or concerns.
• Review and address medication refill requests, medication questions, laboratory results, diagnostic testing questions, and other clinical needs according to established protocols.
• Provide education to patients and caregivers regarding cardiovascular conditions, medications, symptom management, and recommended care plans.
• Coordinate follow up appointments, laboratory testing, diagnostic studies, referrals, and other services as needed.
• Assist with post discharge follow up for cardiology and heart failure patients to support continuity of care and reduce the risk of readmission.
• Identify patients who may benefit from earlier office visits, urgent assessment, or additional clinical evaluation.
• Collaborate with cardiologists, advanced practice providers, primary care providers, Population Health, and other members of the healthcare team to coordinate patient care.
• Assist with reviewing and escalating relevant cardiac device alerts and remote monitoring concerns, as applicable.
• Identify barriers to…