Quality Manager

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The Quality Control Manager is accountable for all aspects of operating the Quality Department which includes but is not limited to managing people, processes and equipment to ensure that all quality standards are maintained and improved. The QC Lab is a 24/7 operation. The QC Manager oversees the various testing and monitoring of raw materials, manufactured products and product packaging and leads Quality related continuous improvement efforts.

The QC Manager is also accountable for set up, amend and or maintain all quality standards, SOP's and audits as well as leads the CI process for the facility.

• Maintain a safe work environment ensuring that all plant policies and practices are adhered to and the Quality Control team works injury free.
• Maintain an acceptable level of housekeeping in all areas of responsibility.
• Lead the selection, training, coordination and assignment of associates to maximize the effectiveness of personnel in providing quality support services to the facility.
• Maintain procedures and processes that ensure all incoming materials (packaging and raw materials) meet specifications.
• Maintain and communicate Quality Metrics that drive continuous improvement of the plant processes.
• Maintain a cost reduction process aimed at lowering manufacturing cost via quality related improvements.
• Evaluate non‑compliance material and issue procedures to recycle/rework/dispose of; including re‑work work
  -off rates for rejected product.
• Maintain M.S.D.S.'s, H.M.I.S., manufacturing procedures and raw material data files.
• Serve as the technical interface with the Corporate Technical Center to address manufacturing procedures, test procedures, specifications, production processes, data, customer complaints, and other issues as requested.
• Serve on the Plant Leadership Team.
• Maintain a strong working relationship with all direct reports, internal (other departments / Corporate) and external customers (suppliers) to minimize issues, collectively address and solve problems, and identify and realize opportunities for improvement.

• Actively participates on various teams to improve plant processes in areas other than Quality.
• Provides supervisory support to the production areas as needed.

Reports to Plant Manager.

• The Quality Control Work Group Leader and Quality Technicians report to the QC Manager. Other DAP Associates on special assignment and/or temporaries may report to the QC Manager.

• Supervisory skills/Leadership skills - Directs associates and temporaries in the daily operation of the department Interaction must be handled in an appropriate manner utilizing proper interaction skills.
• Knowledge - Must have basic understanding/experience of chemistry; understanding of quality control processes procedures and terminology, must know regulatory requirements; must understand compounding processes (including raw materials, mixing times, substitute ingredients,) and be able to adjust processes as needed. Basic knowledge of plant policies and practices to include all safety rules and regulations.
• Logical reasoning - Must use sound, logical reasoning in the decision‑making process; must recognize when to go to a higher level and/or “go outside the routine system” to meet a customer’s expectation; must not jeopardize safety or quality to accomplish a task.
• Problem Solving - Must utilize resources (internal and external) in developing achievable solutions to issues/non‑compliances that arise; must be able to address day‑to‑day issues in an effective manner; must utilize data (SPC, Six Sigma for example) in developing long term solutions.
• Planning/Organizing - Must be able to utilize direct reports in the most efficient manner; must be able to adapt plans when unforeseen events occur (associate out sick, called into a unscheduled meeting,...); must assist in the development and implementation of longer‑term plans for department
• Follow‑up skills - Must be able to take tasks to completion as well as responding to items not completed by others. This includes items as getting back to…