Quality Assurance Manager

Job Description

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods.

We value their trust by making safety our guiding principle. It is our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit

SUMMARY: Oversee the Quality program and drive improvements to ensure quality products that meet customer specifications and company requirements.

• Maintain quality program and drive process improvements to ensure quality systems meet customer specifications and company requirements.
• Lead the design and implementation of quality assurance systems and resolve quality problems with manufacturing, vendors and customers.
• Formulate quality objectives and coordinate with production to maximize product reliability and minimize costs.
• Develop and analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
• Direct employees engaged in testing and inspection activities to ensure quality control over materials and product.
• Oversee customer improvement opportunities (CIO) system and drive continuous improvements.
• Investigate root cause and implement corrective actions to customer complaints regarding quality.
• Ensure product safety and compliance with applicable regulatory requirements.
• Direct activities to ensure ISO 9001 compliance, including document control, internal audits and management review.
• Oversee quality focus on ISO operating system as well as backup to SQF Practitioner and Food and product safety initiatives.
• Interact with plant personnel and sales/customer service personnel on quality problems. Call on customers or potential customers with sales executives to provide assistance relating to quality issues.
• Plan, promote and organize training activities related to product quality and reliability.
• Maintain pertinent production records for traceability and evaluation of product and processes.
• Other duties as assigned.
• Accept responsibility to comply with all safety, quality, customer, ISO, SQF and any other regulatory requirements, and have the authority to report concerns that could impact these requirements or suggest areas for improvement.

• B.A./B.S. in Engineering, Operations or Management preferred, or equivalent experience in manufacturing, project management, quality assurance or operations management.
• A minimum of 5 years experience implementing and directing quality systems.
• Understanding of quality systems, ISO and Six‑Sigma.
• Must have excellent organizational skills with ability to complete multiple projects simultaneously in a fast‑paced manufacturing environment.
• Proven ability to lead, motivate and direct employees.
• Track record of continuous quality improvement and goal attainment.
• Excellent communication, problem‑solving and software skills.
• Some travel required.
• Capable of physical mobility including walking, sitting, bending, twisting, standing, pushing, pulling and lifting (up to 35 pounds periodically).
• Capable of visual acuity to include distinguishing color variation and detecting defects.
• Able to work in a production environment, recognizing various sounds and alarms.

The starting salary for this position is expected to be between…