Service Leader

Join to apply for the Service Leader role at Chipotle Mexican Grill

Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break.

If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

• Follow Chipotle’s policies and procedures and oversee service operations.
• Ensure great tasting, high quality food is served.
• Help resolve food quality issues.
• Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist.
• Resolve customer incidents and work to ensure positive customer experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross‑train all front‑of‑house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies, and office paperwork.
• Maintain office equipment and order supplies as necessary.
• Ensure the proper quantity of supplies is available.

• Understand and articulate Chipotle’s Food with Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of food safety and health department matters.
• Familiarity with office paperwork.
• Knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• High school diploma.
• Restaurant experience.

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Digital tips.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as crew).

Base pay range: $17.65–$19.64 per hour. Actual base pay may vary depending on skill level, experience, and/or education. Additional benefits include digital tips and a comprehensive benefits package. For more details about benefits, visit

Chipotle Mexican Grill, Inc. (NYSE: CMG) cultivates a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe.

Chipotle is a longtime leader and innovator in the food industry, committed to making its food more accessible while continuing to be a brand with a demonstrated purpose as it leads in digital, technology and sustainable business practices.

Chipotle Mexican Grill is an equal‑opportunity employer that values diversity at all levels. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act or applicable laws. Please contact A if you need an accommodation to complete an application, job interview, or participate in the hiring process.