Key Lead - Francis Scott Key Mall, Hollister

Job Overview

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates and ensures store operations run effectively. The role is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Schedule will vary weekly, but you should expect to work at least 12–16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak time frames, hours will increase to support the needs of the business.

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience in leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Proactive thinking and strong work ethic.

• Quarterly Sales Incentive Bonus
• Merchandise discount
• Opportunities for career advancement
• Opportunity to become a Brand Affiliate
• Training and development

The starting rate for this position is $17.85 per hour. The recruiting pay range for this position is $17.85 – $17.85 per hour. The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.