External Title Assistant Retail Manager

Why We Need Your Talents:

The Assistant Retail Manager plays a critical leadership role in supporting the overall success of the Gift Shop by ensuring exceptional guest service, operational excellence, and a highly engaged team environment. This position assists the Retail Manager with daily operations, merchandising, inventory management, staff development, scheduling, and sales initiatives while serving as a hands-on leader on the sales floor.

The Assistant Retail Manager helps create an inviting shopping experience by maintaining company standards, supporting business objectives, coaching Team Members, and ensuring the Gift Shop operates efficiently and professionally. Through strong leadership, attention to detail, and a commitment to service excellence, you contribute directly to the success of the retail operation and the overall guest experience.

Where You'll Make an Impact:

• Assist the Retail Manager in overseeing daily Gift Shop operations and serve as Manager on Duty in their absence.
• Support the recruitment, onboarding, training, coaching, development, and performance management of Team Members.
• Provide ongoing feedback, conduct performance discussions, and foster a positive, engaged team culture.
• Develop and maintain staffing schedules that align with business demands, service standards, and labor budgets.
• Monitor inventory levels, maintain inventory accuracy, support merchandise purchasing decisions, and reduce inventory shrinkage through effective controls.
• Ensure visual merchandising, promotional displays, and overall store presentation standards are consistently maintained.
• Coordinate special events, marketing initiatives, and promotional activities in partnership with internal departments and corporate teams.
• Analyze sales performance, inventory trends, operational metrics, and departmental KPIs to identify opportunities for improvement.
• Ensure compliance with company policies, safety standards, gaming regulations, and departmental procedures.
• Resolve guest concerns professionally, deliver effective service recovery, and enhance the overall guest experience.
• Recommend process improvements, maintain departmental records and documentation, participate in vendor relationships and buying opportunities, and perform other duties as assigned.
• Perform other duties as assigned.

Skills to Help You Succeed:

• Strong leadership, coaching, and team development skills with the ability to foster a positive team culture.
• Excellent guest service, communication, and interpersonal skills.
• Strong organizational, time-management, and multitasking abilities in a fast-paced environment.
• Effective analytical, problem-solving, and decision-making skills.
• Ability to interpret sales, inventory, and operational performance data to drive results.
• Strong attention to detail, follow-through, and sound judgement, including maintaining confidentiality.
• Knowledge of retail operations, merchandising, inventory management, and customer service best practices.
• Ability to communicate effectively in English with Team Members, guests, vendors, and leadership.

Must-Haves:

• High School Diploma or GED equivalent.
• Retail customer service training preferred.
• Two (2) to Four (4) years of retail experience with at least one (1) year of supervisory or leadership responsibility.
• Demonstrated experience in team leadership, coaching, and employee development.
• Experience with inventory management, merchandising, and retail operations preferred.
• Strong computer skills and familiarity with retail POS systems.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Ability to obtain and maintain a gaming license as required…