Account Director

Mindgrub Technologies is an award‑winning agency whose mission is to drive efficiency, growth, and ROI through AI and digital innovation. We leverage a deep understanding of technology and growth strategy to deliver multi‑channel solutions for enterprise clients, with a strong focus on the energy and utilities sectors.

We are seeking a dynamic and experienced Account Director to join our team, with a specific focus on the utility and energy markets. In this role, you will take charge of, manage, and expand a portfolio of our current energy and utility accounts, as well as help drive new sales for the organization by uncovering new opportunities in these industries.

• Account Management:
  • Building and maintaining strong relationships with our existing energy and utility clients.
  • Serve as the primary point of contact for key stakeholders on your accounts.
  • Understand clients' business as well as technical needs, goals, and objectives to effectively position our products/services and drive customer success.
  • Regularly communicate with clients to provide updates, address concerns, and ensure their satisfaction with our products/services.
  • Monitor account performance metrics, analyze data, and generate reports to track progress and identify areas for improvement.
  • Perform Quarterly Business Reviews with your accounts to drive alignment and overall success for both parties, including creating strategic plans.
• Account Expansion:
  • Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities.
  • Collaborate with cross‑functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives.
  • Conduct in‑depth account reviews to uncover additional needs or areas where our products/services can provide value to clients.
  • Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business.
• Relationship Building:
  • Cultivate strong relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engaging with clients.
  • Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses.
  • Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates.
  • Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams.
  • Excellent communication, negotiation and relationship building skills.
• Collaborate with the sales team to provide input and support in the development of account strategies, sales and expansion plans.
• Drive contract renewals, negotiations, and upselling opportunities, ensuring a smooth and successful process and provide support to your team as they drive expansion in their accounts.
• Provide accurate and timely sales forecasts, account updates, and activity reports to management as well as assisting your team as they build theirs.

• Preferred locations: candidates in the DELMARVA or NOLA areas who have availability for occasional travel, as and when required.
• Bachelor's degree in a related field or equivalent experience; additional business certifications are a plus.
• Proven experience as an Account Director or similar leadership role, with a successful track record in managing and expanding current accounts in a B2B environment.
• Sales experience is preferred and considered beneficial, but is not required.
• Strong leadership and people management skills, with the ability to motivate and inspire a team towards achieving targets.
• Strategic thinker with a deep understanding of account management principles and best practices.
• Demonstrated track record of successfully managing and expanding current accounts, achieving revenue targets, and driving customer satisfaction.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem‑solving abilities with the ability to…