Solar and Energy Efficiency Sales Specialist

Solar and Energy Efficiency Sales Specialist

Join to apply for the Solar and Energy Efficiency Sales Specialist role at Civic Works, Inc.

Civic Works’ Energy Programs makes it easy and affordable for Baltimore City and Central Maryland residents to go solar and upgrade their energy efficiency. Through our programs, residents of all income levels lower their energy bills, improve the comfort and safety of their homes, and have a positive impact on the environment. As an integral part of Civic Works’ job training center, we also play a pivotal role in expanding access to quality careers in the clean energy sector.

Civic Works’ green initiatives have been highlighted by The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a resilient clean energy economy. Learn more about our transformative residential energy programs at

The Solar and Energy Efficiency Sales Specialist helps Baltimore-area homeowners take practical steps toward electrifying their homes, lowering energy costs, and reducing carbon emissions. Through a combination of outbound and inbound sales, education, and personalized advising, the Specialist will connect residents with Civic Works’ electrification and market-rate energy services. Home energy upgrades will include rooftop solar, insulation and air sealing, and heat pumps.

The Specialist will guide homeowners from initial interest through project completion, explaining options, building trust, helping secure proposals, and supporting the installation process. This role blends customer service and sales, with an emphasis on relationship building, accurate information, and helping clients make informed investments in their homes.

The ideal candidate is a persuasive communicator who thrives in a fast-paced, goal-driven environment, and enjoys educating customers about clean energy.

I. Sales and Client Engagement

• Convert prospective clients into customers by clearly communicating the value of solar, energy efficiency, and electrification upgrades.
• Conduct phone, email, and virtual consultations to qualify leads, assess homeowner needs, and recommend appropriate services.
• Proactively follow up with assigned leads within 72 hours to maintain engagement and drive conversions.
• Educate homeowners on financing, incentives, and tax credits available for solar and electrification projects.
• Coordinate with contractors and installation partners to ensure smooth handoffs and a high-quality customer experience.
• Maintain accurate and detailed records of all client communications and sales activity in Salesforce.
• Meet and exceed established conversion goals while maintaining high customer satisfaction.
• Lead recurring solar information sessions and educational workshops on home energy upgrades, providing clear and compelling guidance on available services, incentives, and next steps.
• Represent Civic Works at outreach events, community presentations, and trade shows to generate leads and build awareness.

II. Customer Service and Program Support

• Serve as a trusted advisor throughout the installation process, providing updates, troubleshooting issues, and ensuring clients receive high-quality services.
• Follow up post-installation to ensure customer satisfaction and identify opportunities for referrals or additional upgrades.
• Maintain up-to-date knowledge of Civic Works’ programs, product offerings, and industry trends.
• Accurately log all communication, proposals, and client documentation in Salesforce.
• Contribute to refining sales strategies, scripts, and outreach materials to improve conversion rates and customer experience.

• Perform other duties as assigned or as needed.

• 1-3 years of experience in sales, customer service, and/or lead generation.
• Must have strong proficiency with Microsoft Office, Google Suite and other computer programs.
• Experience in a call center, CRM-based sales, or energy services environment is a plus.
• Knowledge of solar, home performance, or electrification is a plus
• Driver’s license and reliable vehicle required