Digital Solutions Specialist, Connected Customer Solutions

Digital Solutions Specialist – Connected Customer Solutions

6 days ago – Be among the first 25 applicants.

Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CAD‑CAM prosthetics, and biomaterials for esthetic dentistry, tooth replacement, and restoration solutions to prevent tooth loss.

#Change Makers We empower our employees to perform, question the status quo, drive change, and stay ahead of competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently.

#We Change Dentistry Every day. Be part of it.

The Digital Solutions Specialist (DSS) works under a unified 'One Team' structure, supporting all brands across the Straumann Group. Reporting directly to the Digital Sales Director, the role expands beyond product‑specific selling to a solution and workflow‑based consultative model. The DSS acts as a product‑neutral advisor, identifying cross‑brand opportunities and driving integrated portfolio adoption. Responsibilities include partnering across CCS and Sales teams to deliver end‑to‑end digital workflows tailored to customer needs, ensuring strategic alignment and premium customer experience.

• Achieve or exceed sales goals in an assigned region through the effective selling and marketing of company products.
• Drive new leads, develop a strong sales pipeline, and implement strategies to increase short and long‑term market penetration through engagement with the local commercial regional team.
• Follow up phone calls and/or Teams support with peers and customers.
• Co‑travel with local Territory Manager team to drive opportunities in specified region.
• Product demonstrations in the specified region – live or virtual.
• Digital event execution.
• Plan sales activity based on defined sales process to ensure that region meets or exceeds assigned monthly and/or annual sales goals.
• Coach Territory Managers on digital solutions workflows & cell qualified digital leads.
• Support regional Territory Managers with quoting large digital solutions bundle proposals.
• Collaborate on regional team meetings with their dental team peers and host business discussions regarding Digital Workflows to advance Territory Manager knowledge on how to position with clinicians & strategic accounts (labs, DSO, GPO, Edu. And others).
• Support the implementation of Digital Plans in the Field; product launches, key projects, product testing, etc., serving as the local expert to DTMs & customers.
• Implement digital Lab Services Strategic Projects in the Field in close collaboration with Area Lab Business Development Managers.
• Analyze customer’s digital business needs and opportunities; and plan with customer ways to increase business flow.
• Develop and maintain relationships with key influential thought leaders. Utilize these relationships to expand market share.
• Study and keep informed on company policies, new technologies, products, competitive activity, and other general information, as necessary.
• Manage assigned geographical territory within allocated expense budget.
• Work closely with the Digital Sales Director – providing recommendations for priorities, timetables and manages resources/tasks as it relates to the businesses.
• Provide weekly, monthly, and quarterly projections of revenue and units. Provide input to the development of the annual sales forecast.
• Conduct general CRM
  
  Activities:
  
  Straumann Group SAP CRM provides a platform for every field‑based employee to plan and measure activities to the current customer base and prospective customers.
• Apply advanced knowledge in sales to handle complex situations or accounts, where existing methods or procedures may not apply.
• Support all Straumann Group brands under the unified CCS structure.
• Shift focus from product‑only selling to solution and workflow‑based consultative selling.
• Act as a product‑neutral advisor to identify cross‑brand opportunities and integrated portfolio solutions.
• Drive adoption of digital workflows as a strategic differentiator against competitors.
• Participate in culture‑building initiatives, onboarding exercises, and other activities.
• Ensure adherence with new…