Account Manager I or II

Who We Are

As the nation's largest producer of clean, carbon‑free energy, Constellation is focused on our purpose: accelerating the transition to a carbon‑free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear:
We are powered by passion and purpose. Together, we’re creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change.

Join us to lead the clean energy future.

PLEASE NOTE:
This position can be filled at either the Account Manager I, OR Account Manager II level – please see below for position compensation, details, and requirements.

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program;

paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $74,800 to $88,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Expected salary range of $90,950 to $107,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Constellation is seeking candidates who are within a commutable distance of offices in Boston, Baltimore, Houston, Kennett Square, or Chicago for in‑person meetings or events.

The Account Manager I will provide both post‑deal and pre‑deal support for the sales team and assigned customers. This role requires a proficient understanding of our systems and processes to accurately and timely address customer issues. As a customer‑facing position, it demands effective communication with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction, retention, and loyalty.

The Account Manager II will provide comprehensive post‑deal and pre‑deal support for the sales team and assigned customers. This role requires a strong understanding of our systems and processes to address customer issues accurately and promptly. As a customer‑facing position, it demands exceptional communication skills to effectively engage with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction, retention, and loyalty.

• Deliver best‑in‑class post‑deal solutions and demonstrate expert skills to assist customers/brokers with issue resolution.
• Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding.
• Effectively navigate and consistently produce energy prices and contracts for customers and brokers.
• Act as internal deal coordinator to resolve issues and support renewals and new business as needed.
• Knowledge of systems/processes and product/services to ensure a best‑in‑class customer experience.
• Demonstrate proficiency with downstream systems, including billing, to pull reports needed to resolve post‑deal issues.
• Demonstrate proactive behaviors to strengthen customer relationships.
• Demonstrate organizational agility and communication skills to serve as a liaison with cross‑functional teams to quickly and accurately resolve issues.
• Demonstrate the ability to communicate effectively in person, on the phone, or via email.
• Travel required as necessary to meet business needs.
• In‑person attendance for training,…