Technical Sales Manager - Baltimore

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, Timber Tech®, AZEK® Exteriors, Versatex®, fermacell®, and Stru Xure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

Location: Baltimore, Salisbury, MD, Annapolis, Southern Delaware

Travel:30 to 40%

The Technical Sales Manager reports to the Area Sales or Regional Sales Leader in their respective region with an additional reporting relationship to the Regional Technical Sales Leader. The Technical Sales Manager will be responsible for enabling sales growth and customer engagement, through consultative account management and business development of local installers. Working with construction Dirs., GM's. This role’s account management focuses on targeting influential installation companies in partnership with the Regional Account Manager through joint action planning and funnel execution.

Act as the subject matter expert in all technical installation practices of our product offerings and installation practices including customer programs and benefits.

Generate sales through installer market development and account management.

Responsible for cultivating and maintaining installer relationships from start to finish including crew identification, crew performance assessment, and installer training.

Create and maintain accurate product specifications, builder specifications, and installer specifications for all job sites.

Execute effective product installation training, aiding installation crews to install JH products as safe and efficiently as possible.

Perform installer market development through lead identification, networking and value propositioning.

Regularly audit installation practices and identify installation mistakes, creating corrective action plans when needed in the market.

Understand and speak to residential building economics, specifically installation spend.

Analyze and interpret data through competitive cost analysis to drive decision-making and assess capabilities of competitive sets in the market.

Maintain and defend Builder Account Management Plans with key influential identified installation companies in targeted geographies.

Set up and run Quarterly Business Reviews with key installation accounts.

Target installation companies within the region to identify growth opportunities and partner appropriately with internal stakeholders to gain their business.

Support customers as they move to James Hardie by eliminating barriers to conversion & creating a positive customer experience through the transition.

Develop a working understanding of company products and installation practices, as well as customer programs and benefits.

Experience

3+ years of sales experience in a high-touch sales environment with a high level of organization, discipline, and self-structure. 5+ years preferred.

3-5 years of building science/construction experience and building envelope design, preferably in a management or entrepreneurial capacity. 5+ years preferred.

1+ years of experience working with a Customer Relationship Management system (Salesforce, Hub Spot, Zoho, etc.).

Skillset

Moderate business/financial acumen, specifically regarding the construction industry.

Strong understanding of sale process, funnel management, and good sales practices.

Bilingual in Spanish highly preferred.

Experience working on construction sites with the ability to convey construction expertise.

Ability to travel 30 - 40 % of the time, a valid driver’s license required.

Education

Bachelor's degree or equivalent experience required.

Preferred

Certifications:

Certified Professional Constructor (CPC), Certified Associate, Constructor (CAC),…