Customer Sales Support

Hourly Rate: $22-27

Robnet, a subsidiary of EIS Legacy LLC, is a leading distributor and supplier in the fastener industry, serving a wide range of manufacturing and construction clients. We pride ourselves on our commitment to perform the job quickly, affordably, and with precision. Top quality and excellent customer service are the forefront of our business.

Founded in 1946, Electrical Insulation Suppliers was established in Atlanta, GA, as a small, family-owned business serving local motor repair shops. EIS has grown to be North America’s leading specialty distributor, converter, and fabricator of electrical process materials and related parts serving transformer, electric motor, and other electrical equipment manufacturers and their aftermarket, along with electronic, alternative energy, and eMobility markets.

As we've grown to serve a broader audience, EIS has adopted new meaning behind our name:
Engineered & Industrial Solutions. We have over 900 dedicated employees across our business, including many technical experts on thermal management, electrical insulating, conductive and other key process materials to solve the toughest challenges facing the electrical and electronic industries today. Our broad product portfolio, custom engineered fabrication solutions, supply chain services and deep supplier relationships are the foundation that makes us a vital partner in the manufacturing and supply chain processes of our customers.

The Customer Sales Support position will play a key role in streamlining the sales process, enhancing customer satisfaction, and driving revenue by resolving customer inquiries, supporting the front counter, and supporting sales representatives. The position serves as a vital link between the sales team and customers, by managing orders, maintaining records, and nurturing client relationships.

• Learn and understand the company’s range of fastener products, applications, and industries served.
• Shadow experienced sales representatives during customer interactions and site visits.
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain strong relationships with customers, to encourage repeat business
• Process transactions accurately and efficiently, while ensuring a positive shopping experience
• Handle customer inquiries, complaints, and feedback with professionalism, tact, and care
• All other duties as assigned

This is a physically demanding job, that may consist of heavy lifting, in a non-climate-controlled environment, sales visits and front counter interface with customers.

This role does not have direct supervisory responsibilities.

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent; associate or bachelor's degree preferred
• 3 – 4 years of previous sales or customer service experience (experience in the fastener or industrial supply industry a plus)
• Strong communication skills with the ability to engage effectively with a diverse range of customers
• Ability to lift to 40lbs. and stand for extended periods of time
• Strong attention to detail and accuracy
• Proficiency in MS Office Suite (Word, Excel, and Outlook).
• Team-oriented, with good communication skills
• Proactive approach to problem-solving and the ability to…