Sr. Specialist Account Compliance

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

This role will be responsible for working cross functionally with Customer Financial Services, Sales, FP&A, Account Services, Distribution, Product, Sourcing, Development, Global Label & Packaging, Legal, etc. to ensure account compliance requirements are communicated and executed to reduce/eliminate account charge backs. This role will also independently analyze current VAS setup, DH and Supply Chain processes, charge back trends and historical data to identify potential areas of cost savings in order to hit annual compliance savings targets.

This role will also manage and execute quarterly compliance analyses for top accounts to Sales Teams, FP&A, CFS and Account Services presenting charge back details and overall account profitability. This role will also aid in the development of on-boarding new accounts as well as reviewing existing account manual updates which includes account setup, negotiation with accounts on operational processes and VAS.

• Work cross functionally to implement policies within the America’s region for account compliance specific initiatives including (but not limited to) value added service standards, account onboarding requirements & process, account chargeback policy and process, chargeback resolution and deduction process.
• Identify gaps in account compliance including process, policy and organizational structure and develop a strategy to implement standards within The Americas
• Present quarterly business reviews for strategic accounts to Sales, Account Services, FP&A, Claims & Charge Backs Teams
• Engage strategic accounts to align, collaborate and identify opportunities within both UA and account supply chain that can lead to speed, efficiency in supply chain and reduction of chargebacks
• Responsible for analyzing and driving action on strategic account’s monthly supply chain scorecards, chargeback notifications and account HR cases. Identify opportunities and drive changes within UA supply chain.
• Works cross functionally with Customer Financial Services, Account Services, Sales, FP&A, Distribution, Product, Sourcing, and Development & Legal as the subject matter expert for Account Compliance within The Americas
• Manage & maintain account compliance savings targets by account/reason
• Perform VAS review and monitoring of sales orders and vendor POs to ensure DH’s and factories are executing against account requirements
• Execute and document charge backs to vendor using Pivot
  88 for direct ship charge backs where the factory did not perform against the account’s requirements
• Establish cadence for strategic customer calls and run point on agenda and action items
• Review, research and dispute account notifications using FMS, WM, SNC, Pivot 88 and Tableau.
• Drive accountability by providing visibility and awareness to customer pain points. Develop and track action plans to ensure customer satisfaction.
• Negotiate waivers and reduced charge back fees with customers.
• Ensure comprehensive reporting is available for…