Community Liaison

Community Liaison

Company:
Nurse Practitioner On Call (NPOC)

Location:

Maryland; regular travel to facilities and community partners required
Openings:
One

Employment type:

Full Time
Compensation: $28-$30/hr, Medical, Dental and Vision; 401K with 3% matching after 1 yr employment.

Help expand access to behavioral health care across Maryland.

Nurse Practitioner On Call is seeking an experienced, results-driven Community Liaison to grow our client base and establish partnerships with long-term care facilities throughout Maryland.

Our focus is psychiatric medication management and therapy, with a goal of bringing our providers directly into partner facilities to serve residents. This position is central to that growth: you will connect with decision-makers, develop relationships, advance contract opportunities, and help turn new partnerships into active care programs.

We are hiring one person to own this critical function. The ideal candidate brings direct experience in Maryland’s long-term care market, established professional relationships, and a demonstrated ability to convert outreach into lasting partnerships.

• Identify and pursue opportunities with nursing homes, skilled nursing facilities, assisted living communities, and other appropriate long-term care organizations.
• Build relationships with facility owners, administrators, directors of nursing, social workers, and other decision-makers.
• Secure meetings and present NPOC’s medication management and therapy services.
• Guide opportunities from initial outreach through proposals, leadership-approved agreements, and service launch.
• Coordinate with clinical and operational leadership to align proposed services with facility needs and provider capacity.

• Develop a consistent referral network across healthcare organizations, discharge planning teams, community agencies, and other relevant partners.
• Conduct facility visits, community outreach, presentations, and networking activities.
• Educate partners about NPOC’s services, referral process, and access to care.
• Maintain relationships through reliable follow-up, responsiveness, and ongoing communication.

• Build and execute a Maryland outreach and business development plan.
• Maintain accurate records of prospects, contacts, meetings, proposals, follow-up activities, and contract status.
• Provide leadership with regular updates on opportunities, barriers, results, and next steps.
• Partner with intake and clinical teams to support timely referral follow-through and successful facility onboarding.
• Identify and address partnership concerns to support retention and continued growth.
• Represent NPOC professionally while protecting patient confidentiality and following organizational policies.

• At least three years of relevant experience in healthcare business development, community outreach, provider relations, or a community liaison role, including direct experience in Maryland’s long-term care market.
• Demonstrated experience working with long-term care facilities and engaging facility decision-makers.
• A record of generating qualified referrals, developing facility partnerships, or helping secure healthcare service agreements.
• Existing professional relationships within Maryland’s long-term care or healthcare referral community.
• Strong presentation, relationship-building, negotiation, and follow-through skills.
• Ability to manage the full outreach process independently, from prospecting to partnership activation.
• Strong organizational skills and experience tracking opportunities in a CRM or comparable system.
• Ability to travel regularly throughout the assigned Maryland territory.