Museum Sales Associate

Our Client - Port Discovery Children's Museum - one of the top children's museums in the United States and a leading cultural institution in Baltimore's Inner Harbor - is seeking a full-time
Museum Sales Associate who has excellent customer service and communication skills.

At Port Discovery, we create experiences that ignite imagination, inspire learning, and nurture growth through play.

The Museum Sales Associate plays an important role in connecting families, schools, community groups, and visitors with Port Discovery's programs and experiences. This position provides support across Group Sales, Memberships, the Box Office, Birthday Parties, and Overnights by assisting customers, processing reservations and payments, maintaining accurate records, and helping create exceptional guest experiences. The ideal candidate is customer-focused, organized, adaptable, and energized by working in a fast-paced environment that serves children and families.

Museum Sales Associates are cross-trained across Sales functions and may be assigned to different areas based on customer volume, staffing, and departmental priorities.

This is a full-time position, 40 hours per week.
The schedule will be Mondays, Tuesdays, Thursdays, Fridays and Saturdays. However, flexibility is needed based on museum needs. Additional availability during holidays, special events, trainings, staff meetings, and occasional evenings is expected.

The starting pay rate is $21 per hour.

At Port Discovery, you'll help create memorable experiences for thousands of children and families each year. Whether welcoming first-time visitors, assisting schools with educational programs, or helping families celebrate special occasions, you'll play a meaningful role in advancing our mission to ignite imagination, inspire learning, and nurture growth through play.

• Responds to customer inquiries by phone, email, and in person, providing accurate information on Sales products, pricing, availability, and policies.
• Processes reservations, payments, changes, confirmations, and other routine transactions across Group Sales, Membership, Birthday Parties, Overnights, and other revenue lines.
• Builds customer relationships through timely follow-up and regular outbound sales activity, including cold calls and email outreach, to generate leads and support revenue goals.
• Maintains accurate customer and booking records in Veevart (the museum's CRM), including communication logs, payments, agreements, notes, and required documentation.

• Provides scheduled Box Office coverage, including ticket and membership sales, guest check-in, and general customer assistance.
• Performs cash-handling responsibilities, including register transactions, cash counts, reconciliation, and opening or closing procedures as assigned.
• Leads daily group check-in, ensuring accurate reservations, attendance, payments, and an efficient guest arrival experience.

• Maintains working knowledge of Sales products, promotions, policies, and procedures through ongoing training and cross-training.
• Participates in Sales meetings and communicates customer feedback, recurring issues, leads, and operational needs to Sales leadership.
• Supports Sales Managers and the Associate Director with reporting, customer follow-up, promotions, and other revenue-generating activities.

• High school diploma or equivalent required.
• Minimum 2 years of professional work experience, specific experience in sales, customer service, admissions, hospitality, administration, or a related field preferred.
• Strong customer service,…