Front Desk Security Guard

Overview

Enterprise Management Solutions, Inc. is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. In addition to supporting healthcare and housing providers, we ensure the safety, security, and smooth operation of corporate facilities through onsite administrative and security staffing services.

Position Title

Front Desk Security Guard

Company

Enterprise Management Solutions, Inc.

Division

Operations

Department

–

Unit

–

Benefits

Paid time off; professional development support; uniform provided

Work Schedule

Full-time

Accountable To

Special Police Officer Chief

Accountable For

Monitoring building entry, maintaining visitor logs, ensuring staff and client safety, and enforcing basic site protocols

Classification

W-2 employee; hourly

Compensation Range

$16.00 – $20.00 per hour, commensurate with experience

Anticipated Travel

None; single-site post

Summary of Position Responsibilities

The Front Desk Security Guard is responsible for managing building access and maintaining a secure and professional environment at Enterprise Management Solutions’ office locations. This role serves as the first point of contact for visitors and staff, ensuring all individuals are properly screened and guided according to facility protocol. The guard is expected to monitor access, support emergency procedures, and maintain order in the reception area.

Responsibilities

• Greet and log all visitors and staff entering the building
• Verify identification and issue visitor badges as needed
• Monitor security cameras and alarm systems during shift
• Conduct routine perimeter checks and maintain visible presence in lobby areas
• Respond to staff concerns, disturbances, or unusual activity calmly and professionally
• Ensure only authorized personnel access secure or restricted areas
• Maintain a clean and orderly front desk area
• Enforce organizational policies such as no-smoking rules, guest check-in, and code of conduct
• Assist during emergency situations (fire drills, evacuations, medical emergencies)
• Provide directions or information to visitors while maintaining confidentiality

Unscheduled Duties and Responsibilities

• Report maintenance issues or safety concerns to facility management
• Complete daily shift logs, incident reports, and communication handoffs
• Support staff safety during high-traffic hours or special events
• Accompany staff to vehicles or transport drop-offs when requested
• Participate in safety and security training sessions as scheduled

Physical Demands

• Prolonged periods sitting, standing, or walking
• Ability to lift up to 25 pounds
• Ability to respond quickly to emergencies or disturbances

Working Conditions

• Onsite at front desk, lobby, and general building entry areas
• Indoor environment with controlled access
• Occasional exposure to outdoor weather conditions during perimeter checks

Competencies and Skills

• Strong observational skills and attention to detail
• Calm, professional demeanor with excellent interpersonal communication
• Ability to de-escalate tense situations and enforce rules respectfully
• Dependable and punctual with strong judgment and problem-solving skills
• Familiarity with surveillance systems and visitor management tools

Level of Education / Training / Qualifications

• High school diploma or equivalent required
• Armed security certification or guard card preferred
• Prior experience in security, front desk, or customer service roles preferred
• CPR/First Aid certification a plus
• Must pass background check and drug screening

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