Security Officer - Overnight Shift

General

Summary:

The Security Officer is a significant position responsible for representing the organization and providing a safe and secure environment for all internal and external customer sand enforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo’s mission to save wildlife and protect wild places and contributing to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Essential Functions:
Must Be Able to Work 1:30 am to 9:30 am

Primary Function:

• Responsible for rotating throughout all buildings, grounds and all animal areas and reporting suspicious conditions or unusual occurrences to Security Captain or Supervisor eitherin a vehicle or on foot;
• Respond to all requests for first aid, CRP, and/ or AED from guests or employees;
• Attend to theneeds of the individual requesting assistance in a calm, professional, and ethical manner;
• Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions, mitigate and defuse situations;
• Respond to allalarms as dispatched;
• Lead and manage all employee or guest related incidents, providing detailed investigative information, witnesses, and accurate location(s) on reports;
• Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention is soughtand appropriate departments are contacted;
• Responsible for maintaining records of employee or guest related incidents including after hours calls;
• Responsible for providing guest control,including challenging situations;
• Participate in a rotation on the Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severe weather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate;
• Practice good safety awareness and ensure guest safety at all times;
• Perform other related duties as assigned by management;
• Ensure all company policy and procedures are followed; and,
• Adhere to all policies and procedures ofthe Zoo.

Communication(Internal and External):

• Responsible for communicating effectively withstaff and the public regarding standard operating procedures;
• Work closely with contracted temporary service sand staff to ensure adherence toall Zoo policies and procedures;
• Write and investigate required shift and accident reports on employees, guests, and shiftactivities;
• Submit written reports,without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lot);
• Monitor radios to ensure effective communication;
• Contact an appropriate Security staff member necessary to resolve security issues by radio contact as needed to communicate information;
• Attend meetings and represent the Zoo on various committees; and,
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer, with or without specific instruction to do so, of employees,guests, volunteers, etc.

Management of Resources (financial, human resources, facilities):

• Assist in organizing breaks for all assigned employees while ensuring adequate staffing levelsto control attendance flow; and,
• Coordinate with other departments as necessary tofulfill any needs related to special event requests and departmental training.

Minimum Qualifications:

Hospitality:

• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal…