Alarm Service Technician

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum‑grade protection is backed by award‑winning customer service and expertly trained professionals.

Position Overview:

We are currently seeking a determined Alarm Service Technician who embodies our core values:
Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands‑on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low‑voltage electronic security equipment.

• Experience with alarm panels such as 2
  
  GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Drive to customer homes to perform service. Occasional lifting, carrying up to 30 lbs, pushing or pulling; some climbing and balancing; frequent stops, kneeling, crouching or crawling.
• Diagnose causes of problems or failures in systems to identify equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct thorough walkthrough/site evaluation with the customer, reviewing the work order to ensure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customer’s system and provide recommendations.
• Maintain safety practices to prevent injury and property damage.
• Keep the workspace/job site clean and organized, ensuring customer satisfaction after the interaction.

• High school diploma or GED.
• Good driving record and valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Comfortable working at heights, climbing ladders, and tight spaces such as crawlspaces, attics, and basements.
• Low‑voltage license or alarm installation certification.
• NICET I certification.

• Medical, Dental, Vision, 401(k) with employer match, paid time off & paid holidays, HSA/FSA, life & AD&D insurance, disability coverage, maternity/parental leave, mental & physical health benefits, employee resource groups, volunteer hours, discounted equipment & monitoring, employee referral program, and continuing education.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary: $55,000.00–$70,000.00.

Location:

Columbia, MD.