Helpdesk Support; NCS - Mayor's Office of Development

Position: Helpdesk Support (NCS) - Mayor's Office of Employment Development

Helpdesk Support (NCS) - Mayor's Office of Employment Development

Apply for the Helpdesk Support (NCS) role at the City of Baltimore. This non‑civil service position supports the Mayor’s Office of Employment Development (MOED) and Youth Works program.

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range

$15.00 - $28.80 Hourly

Starting Pay: $18.00 hourly

About the City of Baltimore

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops.

You can learn about our benefits here: (Use the "Apply for this Job" box below)./benefits

Essential Functions

• Answer, screen, and direct calls and emails.
• Assist youth and worksites with the Youth Works application and processing.
• Ensure accurate data entry, filing, and document organization in youth and worksite folders.
• Review and process a minimum of 30 youth applications per day.
• Follow confidentiality processes and procedures when handling protected personal information (PPI).
• Investigate and communicate youth and worksite‑related concerns and issues to appropriate parties.
• Communicate Youth Works program information to youth, worksites, and other stakeholders.
• Assist in the distribution of Youth Works materials.
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.
• Perform other related work assignments as directed.

Minimum Qualifications

• High school diploma or GED equivalent.
• At least 2 years of customer service experience.
• At least 1 year of experience working in the human services field with youth programs.

Additional Requirements

• Ability to pass a mandatory criminal background check, fingerprinting, and alcohol screening.
• Work schedule:
  
  in‑person from 8:30 am to 4:30 pm.
• Must be flexible to work Saturdays as needed.

Knowledge, Skills & Abilities

• Ability to accurately review and process a large volume of data.
• Ability to work in a fast‑paced environment.
• Solid ability to operate Microsoft Office software.
• Solid time‑management skills to effectively manage multiple priorities.
• Solid verbal and written communication skills.
• Analytical skills, adapting readily to changing priorities, detail‑oriented, and ability to maintain confidentiality.
• Solid skills to quickly evaluate service delivery issues and identify resolution.

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a criminal background check and/or fingerprinting.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six‑month probation.

Equal Employment Opportunity

Baltimore City Government is an Equal Employment Opportunity Employer. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly.

Do not attach your request for accommodation to the application.

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