Residential Counselor, Transitional Housing

Join Our Team at the Y in Central Maryland

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves.

If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us. At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA.

We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!

As a Residential Counselor, you will support families experiencing homelessness as they work toward stability, independence, and permanent housing. You will help residents strengthen daily living skills, access needed resources, navigate challenges, and maintain progress toward their individual goals.

Under the direction of the Program Manager, you will help create a safe, respectful, and supportive residential environment where families are treated with dignity and encouraged to build a more sustainable future.

• Have experience supporting at-risk youth, families, or individuals experiencing homelessness.
• Build trusting relationships while maintaining professional boundaries.
• Can provide compassionate support while holding residents accountable to program expectations.
• Remain calm and use sound judgment during conflicts, crises, or emergencies.
• Have experience using positive behavior-support, de-escalation, and problem-solving techniques.
• Communicate clearly and document information accurately.
• Are dependable, observant, organized, and comfortable working independently.
• Can work effectively with people from different backgrounds and life experiences.
• Are available to work a flexible schedule that may include evenings, weekends, overnight shifts, and holidays.

• Residential Counselors may be scheduled for the following shifts:
• 8:00 AM – 4:00 PM
• 4:00 PM – 12:00 AM
• 12:00 AM – 8:00 AM
• Support the Program Manager with resident assessments, service planning, interventions, and reviews of resident needs and progress.
• Welcome and orient new residents and volunteers to the program, facility, expectations, and available resources.
• Observe resident interactions and behaviors and communicate concerns, progress, or significant incidents to the appropriate supervisor.
• Support residents in following individualized service, intervention, and transitional housing plans.
• Teach and reinforce independent-living skills, including cleaning, meal preparation, budgeting, grocery shopping, household organization, and appointment management.
• Help residents identify and address social, environmental, and healthcare needs.
• Plan and participate in residential, recreational, and community activities.
• Transport residents to appointments, activities, and community locations as assigned.
• Provide crisis intervention and emergency support and notify the supervisor or on-call…