Senior Social Services Coordinator - Baltimore Health Department

Senior Social Services Coordinator

Salary Range: $48,814.00 - $58,881.00 Annually

Starting Pay: $48,814.00 Annually

Job Summary:

A Senior Social Services Coordinator reviews, monitors and processes a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves providing work direction to staff members in the processing and handling of casework.

Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek. Work is performed in homes, health clinics and neighborhood communities where there may be exposure to dangerous or unsanitary conditions, hostile individuals and groups or contagious diseases. Work requires minimal physical exertion.

Minimum Qualifications:

On or before the date of filing the application, each candidate must:

Education:

A bachelor's degree from an accredited college or university in vocational rehabilitation, health or human services, nursing or a closely related health or social service field.

AND

Experience:

Have three years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.

OR

Equivalency Notes:
Have an equivalent combination of education and experience.

** Final date to receive applications:
Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. **

Knowledge, Skills, & Abilities:

• Knowledge of the functions, resources and services of public and private community, social service and health agencies.
• Knowledge of individual, age and other specific group and community needs and available resources.
• Knowledge of social, public health, medical, rehabilitation and educational resources.
• Knowledge of interviewing and investigational techniques.
• Skill in maintaining confidential, accurate and detailed client case information and records.
• Skill in conducting and processing multiple case assignments simultaneously.
• Skill in motivating others to follow a designated regimen or course of action and to effect behavior modifications.
• Skill in reviewing and analyzing client records and evaluating the implementation and progress of recommended care or strategies to ensure that progress, recovery or treatment complies with professional standards.
• Skill in coordinating responses and work efforts from multiple public and private agencies, institutions and community resource organizations.
• Skill in collecting, reviewing and analyzing client case records in order to make recommendations on ways to simplify reporting and documentation practices and procedures.
• Ability to communicate effectively, both orally and in writing.
• Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business and community groups.
• Ability to establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
• Ability to provide work directions and advice to staff on work procedures, client handling, problem identification resolution, case processing and resource utilization.
• Ability to deal with emergency or crisis situations with calm, tact and dispatch.
• Ability to operate and utilize standard business pc equipment and software programs.
• Ability to train others in work processes and procedures.

Additional Information:

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal…