Client Intake Specialist

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Full Time Baltimore, MD, US

2 days ago Requisition

Salary Range: $60,000.00 To $65,000.00 Annually

Job Title:

Client Intake Specialist

Reports To:

Director of Family Advocacy Services

Standard

Hours:

Mon - Fri, 8:30 AM – 5:30 PM

About the Green & Healthy Homes Initiative

The Green & Healthy Homes Initiative (GHHI) is a 501(c)(3) entity with the mission of breaking the link between unhealthy housing and unhealthy families. GHHI supports housing, environmental health, and energy efficiency services for families in communities around the country, as well as conducting direct services in Maryland. GHHI’s delivery model is based on its data-driven philosophy that public and private social investments are optimized and social program outcomes are maximized when the energy, health and safety needs of an occupied home are addressed comprehensively, efficiently and simultaneously.

Green & Healthy Homes Initiative is a diverse, inclusive, and equitable workplace where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, disability, or any other characteristic protected by federal, state, and local laws feels valued and respected. GHHI’s commitment to a nondiscriminatory approach provides equal opportunity for employment and advancement in all departments, programs, and locations.

The organization respects and values diverse life experiences and heritages and ensures that all voices are valued and heard.

Position Overview:

We are currently seeking a Client Intake Specialist for our Baltimore, MD office. The Client Intake Specialist(s) will play an important role in the Maryland Programs Department by serving as a “first-touch” for all GHHI clients by building impactful relationships, guiding clients through our enrollment process, and support clients throughout service delivery. This Specialist will solicit support from GHHI's Outreach and Education Manager, Housing Intervention Team, and Family Advocacy Team to support all aspects of the work.

Duties and Responsibilities

Client Engagement

• Serve as the guiding hand and main point person for clients interested in GHHI by successfully supporting them through the enrollment and application process for all Maryland programs.
• Maintain an internal tracking system of relevant external resources and programs for the state of Maryland, including but limited to environmental health resources, food and clothing resources, education resources, etc.
• Facilitate connections to these external programs and agencies to provide supplemental resources to support client needs.
• Effectively enroll clients in all eligible programs. Assist clients with application completion and help clients compile the necessary documentation for applications when relevant.
• Coordinate with the Housing Intervention Team and Family Advocacy Team to effectively schedule assessments, stay abreast of all steps of service coordination and delivery, and be aware of any other relevant information as it pertains to client satisfaction.
• Monitor client progress throughout the duration of their participation, offering ongoing guidance and assistance
• Maintain relationships with the sources of our direct client referrals (state agencies, local health departments, community organizations, local schools, and healthcare partners).
• Create an internal plan to ensure effective communication with clients throughout the entire process, ensuring client trust through transparency and care. Create and maintain impactful relationships with GHHI clients.

Outreach &…