Service Coordinator

Everall Gardens/Kessler Pk
Senior Communities | 6100 Everall Ave
Baltimore, MD 21206, USA

Catholic Charities of Baltimore, Senior Communities is seeking a Service Coordinator to support residents’ stability, independence, and ability to age in place within an affordable housing community. The role connects residents with property management, service providers, and community partners while ensuring responsive coordination, accurate records, and compliance with program standards. Service Coordinator II and Senior positions also provide leadership for assigned staff, programs, or partnerships.

Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harford Counties and Baltimore City.

The work schedule is Monday – Friday 8:00 AM - 4 PM

This position will work between three locations:

• Tuesdays and Thursday at Everall Gardens located at 6100 Everall Avenue, Overlea, MD 21206
• Mondays and Wednesdays at Kessler Park located at 4230 Hollins Ferry Road, Lansdowne, MD 21227
• Fridays k's located at 19 Winters Lane, Catonsville, MD 21228

JOB

DUTIES & RESPONSIBILITIES:

• Develops personalized service plans that identify residents’ needs, connect them to appropriate resources, and support their overall well-being.
• Builds collaborative relationships with community partners to expand access to services, support resident integration, and improve outcomes for those
• Promotes resident engagement, social connection, and self-advocacy to support well-being and create a more supportive living
• Responds promptly to resident needs and safety concerns, coordinating appropriate supports and interventions to address immediate issues and long-term care planning.
• Supports positive communication during resident conflicts by helping all parties feel heard, respected, and focused on resolution.
• Assists residents, caregivers, family members, colleagues, and community members by providing support and resource information as needed.
• Documents daily all resident communications and service coordination activities accurately to support continuity of care, accountability, and effective follow-up.
• Connects residents with essential resources and information to support informed decision-making, independence, and community engagement.
• Supports a strong volunteer program that increases community involvement, strengthens support networks, and helps meet resident and community
• Promotes resident awareness and engagement, empowering residents to maintain independence, well-being, and safety in their homes.
• Completes required training and applies HUD guidelines and standards to support residents and maintain
• Coordinates with community partners to connect residents with care, services, and supports that promote well-being and quality of life.
• Collaborates with Property Manager(s) and other team members to serve residents and identify residents who may need assistance.
• Performs other duties as assigned.

POSITION SPECIFIC DUTIES:

Employees working in the following program(s) or position(s) have responsibilities that are in addition to the above core duties and responsibilities. These include, but are not limited to:

Service Coordinator (II and Senior)

• Manages and directs the work of one to three employees, including recruiting new hires, onboarding new employees, conducting performance reviews, and supporting accountability and effective team performance.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in social work, human services, gerontology, psychology, sociology, or a related field.
• Two years’ experience providing social…