Service Coordinator

Service Coordinator

Catholic Charities of Baltimore, Senior Communities is seeking a Service Coordinator to support residents' stability, independence, and ability to age in place within an affordable housing community. The role connects residents with property management, service providers, and community partners while ensuring responsive coordination, accurate records, and compliance with program standards. Service Coordinator II and Senior positions also provide leadership for assigned staff, programs, or partnerships.

Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harford Counties and Baltimore City.

The work schedule is Monday – Friday 8:00 AM - 4 PM

This position will work between three locations:

• Tuesdays and Thursday at Everall Gardens located at 6100 Everall Avenue, Overlea, MD 21206
• Mondays and Wednesdays at Kessler Park located at 4230 Hollins Ferry Road, Lansdowne, MD 21227
• Fridays k's located at 19 Winters Lane, Catonsville, MD 21228

Job duties and responsibilities include:

• Developing personalized service plans that identify residents' needs, connect them to appropriate resources, and support their overall well-being.
• Building collaborative relationships with community partners to expand access to services, support resident integration, and improve outcomes for those.
• Promoting resident engagement, social connection, and self-advocacy to support well-being and create a more supportive living.
• Responding promptly to resident needs and safety concerns, coordinating appropriate supports and interventions to address immediate issues and long-term care planning.
• Supporting positive communication during resident conflicts by helping all parties feel heard, respected, and focused on resolution.
• Assisting residents, caregivers, family members, colleagues, and community members by providing support and resource information as needed.
• Documenting daily all resident communications and service coordination activities accurately to support continuity of care, accountability, and effective follow-up.
• Connecting residents with essential resources and information to support informed decision-making, independence, and community engagement.
• Supporting a strong volunteer program that increases community involvement, strengthens support networks, and helps meet resident and community.
• Promoting resident awareness and engagement, empowering residents to maintain independence, well-being, and safety in their homes.
• Completing required training and applying HUD guidelines and standards to support residents and maintain.
• Coordinating with community partners to connect residents with care, services, and supports that promote well-being and quality of life.
• Collaborating with Property Manager(s) and other team members to serve residents and identify residents who may need assistance.
• Performing other duties as assigned.

Position specific duties include:

• Managing and directing the work of one to three employees, including recruiting new hires, onboarding new employees, conducting performance reviews, and supporting accountability and effective team performance.

Education and experience requirements include:

• Bachelor's degree in social work, human services, gerontology, psychology, sociology, or a related field.
• Two years' experience providing social services or service coordination, including assessing individual needs, developing service plans, connecting individuals with community resources and public benefits, maintaining accurate documentation, and collaborating with families and service providers.
• Demonstrated working knowledge of local services for the elderly and people with disabilities.
• An equivalent combination of relevant education, training, and experience that demonstrates the ability to perform the essential functions of the position may be considered.

Required skills and abilities include:

• Strong verbal and written communication skills, including active listening and the ability to convey information clearly and respectfully to residents, families, colleagues, and community partners.
• Service-oriented and responsive, with empathy, patience, and sound judgment needed to understand concerns and support residents in identifying appropriate solutions and resources.
• Effective conflict-resolution and…