Supervisor Case Management - MAIN REQ

Weinberg Housing and Resource Center (WHRC) | 620 Fallsway
Baltimore, MD 21202, USA

Salary: $63,000 per year

Catholic Charities of Baltimore,
Weinberg Housing and Resource Center
is seeking a Case Manager Supervisor to provide leadership and oversight for case management services within assigned program areas, supporting staff, strengthening service delivery, and ensuring clients are connected to appropriate resources. This role promotes consistent, high-quality case management through supervision, training, performance support, documentation review, data integrity, and timely reporting in alignment with Catholic Charities standards and applicable funder, agency, and program requirements.

The work schedule is Monday to Friday 9 AM - 5 PM.

Catholic Charities of Baltimore Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night in the City of Baltimore. Our services include shelter, convalescent care, breakfast and dinner, showers, laundry, case management and a variety of life skills and empowerment classes – with a focused goal of assisting residents in obtaining permanent housing.

JOB

DUTIES & RESPONSIBILITIES:

• Leads and manages program staff through hiring support, orientation, training, supervision, coaching, performance evaluation, corrective feedback, and ongoing development to promote high‑quality service delivery.
• Assigns, monitors, and reviews staff work to ensure case management practices are timely, consistent, client‑centered, and aligned with program, funder, and agency expectations.
• Oversees case management operations, including documentation review, case plan monitoring, service coordination, and compliance with record‑keeping standards to support positive client outcomes.
• Provides direct client service support as needed, including carrying an assigned caseload, coordinating referrals, advocating for client needs, and connecting clients with appropriate community resources.
• Collaborates with Case Managers, Crisis Prevention Coordinators, Housing Specialists, and community partners to maintain current resource information for health, mental health, substance use, education, employment, housing, and related support services.
• Maintains compliance with applicable agency policies, funder requirements, confidentiality standards, mandated reporting obligations, documentation timelines, and data quality expectations.
• Prepares, reviews, and submits required program reports accurately and on time, ensuring data is complete, reliable, and aligned with funder, agency, and program requirements.
• Monitors data integrity by reviewing database entries for accuracy and completeness, identifying and resolving data quality issues, and supporting reporting, compliance, program evaluation, and informed decision‑making.
• Exercises sound judgment in day‑to‑day supervision, service coordination, documentation review, and prioritization of urgent client or program needs; consults with program leadership on complex service concerns, employee relations matters, safety issues, and situations that may create legal, ethical, or compliance risk.
• Escalates compliance concerns, safety issues, service barriers, and other significant program matters to appropriate program leadership in a timely manner.
• Performs other duties as assigned.

PROGRAM/POSITION SPECIFIC DUTIES:

Employees working in the following program(s) or position(s) have responsibilities that are in addition to the above core duties and responsibilities. These include, but are not limited to:

WHRC:

• Oversees WHRC‑specific Client Track and Service Point requirements, including case notes, reports, entries and exits, annual updates, client goal progress, and…