Social Services Assistant - Non-Merit

Family Service Division Social Services Assistant/Family Support Worker

The role of the Family Service Division Social Services Assistant/Family Support Worker is to support and assist the Social Workers in the delivery of Out of Home (OOH) Intensive, clinical and concrete services to children placed in foster care to ensure their safety, wellbeing and permanence.

Job Function and Other Assigned Duties

• Transport children and/or parents safely and timely to appointments that will provide them with needed services to enhance the parent/child relationship. At all times, the incumbent will provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.
• Supervise family visitation to provide safety of the child(ren) and direction to the parent(s) to enhance the parent/child relationship. Observation, verbalizing direction and role modeling are techniques used during the supervision of these visits. Negotiate visiting schedule with and between social worker, parents, children and/or foster care providers.
• Teach parenting and life skills to improve the overall ability level of parents/guardians who have their children in foster care by giving verbal tips, distributing material related to the subject matter, modeling and providing constructive feedback. Teach budgeting and home management to improve the parents/guardians' overall control of their finances and household through verbal instruction and use of charts/written financial plans.
  
  Assist to meet goals outlined on FSW request or service agreement or safety plan.
• Prepare summary of contacts on progress of clients, services offered, assistance provided and overall documentation of family support work. Detail efforts made and describe if the parent was cooperative and receptive to services offered. Written documentation is required to be updated within 72 hrs. of contact in CHESSIE or via email to supervisor and social worker assigned to the case if one-time-only request or not assigned in CJAMS.
  
  Written documentation is required on a monthly basis.
• Additional duties, as assigned to support the Children's Services Division. These duties, include but are not limited to, phone coverage, mass mail distribution, preparing packets for training, filing, scanning documents, data base entry, etc.
• Attend court review hearings, family team decision meetings, medical, therapy, educational or other appointments with client to provide supportive services or appropriate direction as necessary. Advocate for clients in crisis.
• Keep all interested parties informed of case status. Prepare leave accordingly; keep e-calendar up-to-date/accurate. Provide monthly stats. Attend all mandatory meetings and trainings.
• Emergency Operations and Quality Assurance:
  Participates, as needed, in the agency's mandated obligation to provide mass care and shelter under the director of the County or State Emergency Operations Center, and to participate in quality improvement activities.

Performance Standards

• Transport children and/or parents safely and timely to appointments that will provide them with needed services to enhance the parent/child relationship. Keep monthly statistical log and submit to supervisor, as requested.
• Supervise visitations to provide safety and direction between all parties. Observe, intervene, redirect as needed. Supervise family visitation to provide safety of the child(ren) and direction to the parent(s) to enhance the parent/child relationship. Observation, verbalizing direction and role modeling are techniques used during the supervision of these visits. Negotiate visiting schedule between social worker, parents, children and foster care providers.
• Teach parenting and life skills as outlined on…