Outreach Worker - Mobile Driver

# Outreach Worker
- Mobile Driver
421 Fallsway
- Baltimore, MD 21202## Overview Salary Range $19.00 - $22.00 Hourly Position Type Full Time## Description
** Department:
** Practice Ops
*
* Reports To:

** Outreach Services Manager
** Job Family:
** Allied Behavioral Health
** FLSA Status:
** Non-Exempt
** EEO Classification:
** Service workers
** Supervisor:
** No
* * Leadership Level:
** Individual Contributor
** Job Function:
** Essential On-Site
** Provider Category:
** OCS
* * Overview
* * The Mobile Driver/Outreach Worker supports the delivery of mobile clinical and outreach services to individuals experiencing homelessness. This role is responsible for safely operating the mobile clinic and assisting with day-to-day field operations, while also engaging clients in outreach settings and helping connect them to care and services. The Mobile Driver/Outreach Worker plays a key role in maintaining efficient workflow, supporting the clinical team, and ensuring a consistent and welcoming presence in the community.
** Key Role Responsibilities
*** Safely operate and transport the mobile clinic to scheduled service locations; perform basic vehicle checks and report maintenance concerns as needed
* Assist with mobile clinic setup and breakdown, including equipment, supplies, and site readiness
* Support client flow on the mobile clinic and in outreach settings, including registration, EVS verification, patient check-ins/check-outs, referral processing, service coordination, documentation support, and other administrative duties related to outreach and clinical operations.
* Conduct outreach in community settings (e.g., encampments, shelters, meal programs) to engage individuals and provide information about available services
* Distribute basic needs items and resource materials in alignment with program guidelines (e.g., hygiene kits, food, clothing, water)
* Provide basic client support and linkage to care, including referrals and follow-up coordination as directed by the care team
* Accurately document outreach encounters, services provided, and client interactions in HMIS (Homeless Management Information System), Athena One and other required systems in a timely manner
* Enter and maintain required HMIS data elements (e.g., demographics, service connections, referrals, and engagement activities) in alignment with program and grant requirements
* Assist in tracking and re-engaging clients who have disengaged from care, including documenting outreach efforts in HMIS
* Collaborate with clinical and outreach staff to ensure smooth daily operations and continuity of care
* Maintain awareness of surroundings and support a safe environment for staff and clients in field settings
* Adhere to all organizational policies and regulatory requirements, including HIPAA, OSHA, infection control standards, and mobile clinic protocols
* Support proper handling, transport, and storage of vaccines and other temperature-sensitive medications in accordance with cold chain requirements, including ensuring timely transfer to appropriate refrigeration units and immediately reporting any temperature excursions
* Support Environment of Care (EOC) standards by maintaining a clean, organized, and safe mobile clinic environment## Qualifications Key Agency Responsibilities
* In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
** Models and reinforces the Health Care for the Homeless “core values” of
* dignity, authenticity, hope, justice, passion
* and
* balance
* * Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCH
* Performs other duties on an as-needed basis
*…