Program Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Professional Baltimore, MD, US

7 days ago Requisition

Salary Range: $24.53 To $24.53 Hourly

About Us

Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Health and Well-Being

At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC’s comprehensive benefits package includes:

Vacation and Leave

• Universal leave program
• 12 paid holidays

Health and Wellness

• Medical and dental insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Free health and wellness programs

Income Protection and Retirement

• Life insurance with optional additional coverage
• Voluntary Plans
• Retirement programs with employee contribution options

Position Summary

Under direct supervision, provides case management to Housing Choice Voucher Program (HCVP) applicants and participants;
Performs client eligibility, move, and recertification activities in compliance with HUD guidelines and the Housing Authority of Baltimore City’s (HABC) policies. Provides clear and informative information orally and in writing to applicants, participants, landlords, other agencies, and employees. Maintains caseload, performs data entry, and creates reports. Maintains error rate below the established departmental thresholds. May be trained in multiple functions and be reassigned as needed to support workload priorities.

Position requires excellent customer service skills and mathematical abilities.

All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Performs case management functions. Maintains and analyzes information on account activities and accurately completes related data entry.
• Determines client eligibility and completes HUD’s re-certification and re-examination procedures for new and existing clients. Verifies household composition and income following verification procedures, coordinates unit inspections, contacts voucher holders, and prepares paperwork.
• Communicates with clients, property owners, tenants, other agencies, and employees by telephone, in writing, or in person.
• Assists with new & existing client and landlord orientations.
• Explains HUD regulations and contract terms.
• Obtains documentation to assist clients.
• Completes accurate and expedient contract work.
• Provides information about housing assistance programs.
• Provides applicants and participants with community-based information, i.e., social services and housing agencies such as shelters, fair housing agencies, Legal Aid Bureau Inc., and government-sponsored social services agencies. Makes referrals to other service agencies and organizations as warranted.
• Maintains records and notates software and trackers for all communication, throughout the process. Ensures participant files are complete and uploaded electronically.
• Conducts home visits and site visits as needed.
• Serves as a resource for…