Case Manager - WHRC

Weinberg Housing and Resource Center (WHRC) | 620 Fallsway
Baltimore, MD 21202, USA

Salary: $53,000 per year

Catholic Charities is seeking a Case Manager in the Weinberg Housing and Resource Center. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services.
The work schedule Tuesday-Saturday 9 AM - 5 PM.

The Weinberg Housing and Resource Center (WHRC) houses individuals faced with challenges including mental health and substance use issues. Individuals present on a frequent basis with crisis needs related to trauma, mental health, addiction, and housing.

• Assesses participant and household needs at intake and service closure using the Arizona Self-Sufficiency Matrix, documents findings accurately, and uses results to guide individualized service planning.
• Develops Individualized Service Plans (ISPs) collaboratively with participants, establishes measurable self-sufficiency goals and timelines, and monitors progress through completion.
• Maintains required participant contact and conducts home or community visits as applicable to assess progress, address barriers, and sustain engagement with the ISP.
• Applies Motivational Interviewing, strength-based coaching, and Trauma-Informed Care principles to promote safety, trust, resilience, and participant-led progress toward identified outcomes.
• Connects participants with eligible benefits, internal programs, and community resources; supports application and referral processes; and follows up to confirm access and resolve service gaps.
• Advocates for individuals, families, and children with service providers and community partners to secure appropriate support and advance participant goals.
• Maintains complete, accurate, and timely case files and Service Point records, safeguarding data integrity and meeting documentation and reporting requirements.
• Collects, analyzes, and reports required program data; identifies trends, risks, and participant outcomes; and keeps supervisors informed to support accountable program decisions.
• Collaborates with staff, volunteers, and program partners to coordinate services, engage participants, and align support with individual goals and program expectations.
• Participates in required meetings, trainings, and program events, maintains current knowledge of available services, and applies learning to strengthen service quality and participant outcomes.
• Performs other duties as assigned.

Program Specific Duties:

Weinburg Housing Resources Center
: A low-barrier emergency shelter designed to meet the needs of chronically homeless adults over the age of 18-years old in Baltimore City.

• Supports housing placement outcomes for a minimum of four participants each month and documents progress toward the required target.
• Participates in monthly meetings with the Mayor’s Office of Homeless Services (MOHS) to review participant status and verify chronic homelessness history.
• Completes Coordinated Access applications in HMIS for assigned participants within 31 days of shelter entry to support timely housing eligibility and referral.
• Completes annual HMIS assessments for all participants on the assigned caseload to maintain current eligibility and service information.
• Updates each participant’s vulnerability index score quarterly to strengthen eligibility for housing opportunities through Coordinated Access.
• Updates participants’ homelessness history, services, and income information monthly to maintain accurate case records and inform housing planning.
• Collaborates with the Housing Specialist and Crisis Prevention Coordinator to address barriers, secure resources, and advance independent-living and wellness goals.
• Documents at least…