Service Coordinator - Basilica Place Community

Service Coordinator

Catholic Charities of Baltimore, Senior Communities is seeking a Service Coordinator to support residents' stability, independence, and ability to age in place within an affordable housing community. The role connects residents with property management, service providers, and community partners while ensuring responsive coordination, accurate records, and compliance with program standards. Service Coordinator II and Senior positions also provide leadership for assigned staff, programs, or partnerships.

Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harford Counties and Baltimore City. The work schedule is Monday – Friday 8:00 AM - 4:30 PM.

JOB

DUTIES & RESPONSIBILITIES:

• Develops personalized service plans that identify residents' needs, connect them to appropriate resources, and support their overall well-being.
• Builds collaborative relationships with community partners to expand access to services, support resident integration, and improve outcomes for those.
• Promotes resident engagement, social connection, and self-advocacy to support well-being and create a more supportive living.
• Responds promptly to resident needs and safety concerns, coordinating appropriate supports and interventions to address immediate issues and long-term care planning.
• Supports positive communication during resident conflicts by helping all parties feel heard, respected, and focused on resolution.
• Assists residents, caregivers, family members, colleagues, and community members by providing support and resource information as needed.
• Documents daily all resident communications and service coordination activities accurately to support continuity of care, accountability, and effective follow-up.
• Connects residents with essential resources and information to support informed decision-making, independence, and community engagement.
• Supports a strong volunteer program that increases community involvement, strengthens support networks, and helps meet resident and community.
• Completes required training and applies HUD guidelines and standards to support residents and maintain.
• Coordinates with community partners to connect residents with care, services, and supports that promote well-being and quality of life.
• Collaborates with Property Manager(s) and other team members to serve residents and identify residents who may need assistance.
• Performs other duties as assigned.

POSITION SPECIFIC DUTIES:

• Senior Service Coordinator (207100) - Basilica Place and DePaul & St. Joachim House) Strengthens collaboration between the Agency and hospital partners to identify resident healthcare needs, coordinate access to appropriate resources, and strengthen continuity of care.
• Guides residents and families through rehabilitation, assisted living, and adult day care options by providing clear information, appropriate referrals, and timely follow-up that supports informed care decisions.
• Manages the internship program, including coordination of meaningful learning experiences and oversight of intern contributions, to expand service capacity for aging residents.
• Represents the Agency at hospital-sponsored community council meetings, contributes resident and organizational perspectives, and applies relevant information to strengthen community partnerships and resident support.
• Coordinates the Community Farmers Market, including partner and operational planning, to improve access to nutritious food, encourage resident participation, and strengthen community connections.
• Coordinates access to…