Engineering Manager, Managed Services

Engineering Manager, Managed Services

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles.

Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

We are hiring an Engineering Manager to lead a growing engineering team that designs, builds, and operates modern distributed systems on private infrastructure for customers. The role focuses on managing day‑to‑day Managed Service operations, customer service management, and consistent product improvement engineering.

Location: This is a globally remote role.

• Manage a growing engineering team to optimise the quality and velocity of both development and operations.
• Identify and measure team health indicators.
• Implement disciplined engineering and operations processes.
• Represent the Boot Stack team with respect to stakeholders, customers, and external teams.
• Ensure proper team focus on priorities, milestones, and deliverables.
• Work to meet service level agreements with customer deployments around the globe.
• Deliver quality managed services in a consistent, timely manner.

• Bachelor's (or equivalent) education in a technology field.
• Proven track record of professional experience in software delivery using Python, Go, C, C++, Java, or similar, and/or managing operations teams.
• Proven experience with Open Stack.
• Demonstrated strong commitment to testing methodologies and maintainable code quality.
• Experience with Linux system administration, Ubuntu/Debian a plus.
• Strong communication and cooperation skills.
• Experience with agile software development methodologies.
• Experience working in and managing distributed teams.
• Technical aptitude for understanding complex distributed systems.
• Experience with cloud topologies and technologies.
• Travel to team and company events and customer meetings, roughly 20% or less.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.

We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Management and Manufacturing

Industries: Software Development