VP​/Director, Software Engineering – Document Management Services

Own the end-to-end technology strategy across four core document capabilities:
Upload, Archival & Retrieval – modernize document intake, image quality, indexing, secure storage, retention, search and retrieval; scale Box as the strategic platform while retiring legacy Mobius and ELF dependencies. Dynamic Document Generation – build governed, reusable and business-configurable PDF/form capabilities, including dynamic content, approval workflows, scheduling and change control; progressively retire legacy code. Intelligent Document Processing (IDP) – enable automated classification, data extraction, readability/completeness validation, fraud indicators and exception review, including timely feedback in customer and frontline workflows.

E-Signature & Authoritative Copy – own reliable Docu Sign integration, signing templates and rules, and eOriginal vaulting of legally authoritative agreements, with integrity, custody, metadata and auditable transfer controls.

Define the enterprise document technology strategy, target architecture, platform boundaries and executable roadmap across the complete document lifecycle. Lead the Box-based migration, including high-volume upload and retrieval, document-type rationalization, retention and metadata governance, safe cutover from Mobius/ELF and decommissioning of redundant legacy assets. Own reliable document intake and rapid cross-platform retrieval for branches, digital origination, servicing and downstream platforms; improve image quality and PDF optimization to reduce rework.

Modernize dynamic document generation through reusable APIs and governed self-service templates so business and regulatory changes move from months toward weeks, reducing engineering dependency and retiring CLASS forms technology. Industrialize IDP at enterprise scale with measurable classification/extraction accuracy, latency, completeness and readability controls, exception workbenches, fraud-review routing and human oversight. Ensure e-signature and authoritative-copy vaulting are integrated into origination and servicing journeys, with clear legal custody, tamper evidence, chain of control and complete audit trails.

Engineer for high availability, throughput, recoverability, observability, secure access, immutable auditability and data integrity across vendors, document events and asynchronous services. Establish modern, AI-enabled engineering practices across the full product development lifecycle (PDLC) through agentic frameworks, including AI-assisted discovery, design, coding, test generation, code review, documentation and operations, with human accountability, security controls and measurable gains in speed and quality.

Partner closely with Originations, Servicing, Product, Operations, Risk and Compliance to simplify manual processes, improve frontline workflows and deliver measurable customer and business outcomes. Own vendor strategy and economics across Box, IDP providers, Docu Sign, eOriginal and adjacent document technologies; assess integration complexity, service levels, per-document costs and build-versus-buy tradeoffs. Grow engineering leaders and teams while ensuring privacy, records retention, access controls, regulatory compliance, data lineage and accountable platform ownership.

Foster a vibrant, collaborative engineering culture that attracts great talent, encourages creativity and experimentation, celebrates successes, and makes engineering a rewarding and exciting place to work. Inspire and develop engineering leaders and teams, cultivating ownership, curiosity, continuous learning, and a passion for innovation while delivering exceptional business outcomes.

Significant software engineering…