ServiceNow HRSD Developer Job Baltimore area,Maryland USA,Software Development

About the Job General Summary of Position

We are seeking a Service Now HRSD Developer to develop, configure, and enhance our Service Now Human Resources Service Delivery platform, with a focus on Employee Center Pro, HR Case Management, Knowledge Management, and employee self-service
.

You will partner with HR and technology teams to build scalable solutions that simplify HR processes, improve the employee experience, and expand automation and AI-enabled capabilities. This role also supports platform integrations, upgrades, security, and ongoing performance.

Primary Duties and Responsibilities

Develop and support Service Now HRSD, including Employee Center Pro, HR Case Management, Knowledge Management, and HR Service Catalog.
Build solutions using Glide scripting, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
Enhance employee self-service, search, navigation, content, mobile experiences, and overall usability.
Support Otto and emerging AI-enabled employee service capabilities.
Identify opportunities to automate and simplify HR processes.
Troubleshoot production issues and resolve platform defects.
Support Service Now integrations, upgrades, testing, releases, and deployments.
Translate business requirements into scalable technical solutions.
Ensure solutions meet development, security, privacy, and governance standards.

Minimal Qualifications

Bachelor's degree Human Resources Computer Science Business Administration or related field required

Experience

3-4 years Supporting or developing solutions within Service Now HRSD required
3-4 years Administering and developing Employee Center Pro capabilities required
3-4 years Configuring HR Case Management and Knowledge Management solutions required
3-4 years Developing solutions using Glide scripting Business Rules Client Scripts UI Policies Script Includes and Flow Designer required
3-4 years Troubleshooting and supporting production Service Now environments required
3-4 years Gathering business requirements and translating them into technical solutions required
Experience in healthcare HR operations or shared services environments preferred
Experience supporting Service Now platform upgrades and release management activities preferred
Experience supporting HRSD implementations and enhancement projects preferred
Experience working with integrations between Service Now and enterprise HR systems preferred

Licenses and Certifications

CSA - Certified System Admin Certified System Administrator (CSA) - Service Now HRSD Upon Hire required
Certified Application Developer (CAD) - Service Now HRSD Upon Hire preferred
Certified Implementation Specialist (CIS - HR) - Service Now HRSD Upon Hire preferred

Knowledge

Skills and Abilities

Service Now HRSD development and support
Employee Center Pro development and administration
Otto/AI development and support
Knowledge management and content governance
HR case management processes
Glide scripting Script Includes Business Rules Client Scripts UI Policies and Flow Designer
Employee self-service design and optimization
Service Now troubleshooting and debugging
Data analysis and problem-solving
Communication and stakeholder management
Content management and information architecture
Service Now integrations and data management
Service Now configuration using low-code tools
HR operations and shared services processes

This position has a hiring range of USD $82,617.00 - USD $ /Yr.