ServiceNow Developer

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There's no one like you and that's why there's nowhere like RSM.

• Design, develop, configure, test, and deploy solutions on the Service Now platform based on business and technical requirements.
• Develop and customize Service Now applications using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and workflows.
• Translate business requirements and user stories into scalable, maintainable Service Now solutions.
• Configure and enhance Service Now modules and applications, including forms, tables, workflows, notifications, integrations, and platform functionality.
• Develop and maintain integrations between Service Now and third‑party systems using REST/SOAP APIs, Integration Hub, SSO, LDAP, and Active Directory where applicable.
• Participate throughout the full Service Now implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post‑production support.
• Troubleshoot technical issues, perform root‑cause analysis, and implement enhancements and fixes across Service Now environments.
• Support Service Now upgrades, releases, installations, and platform maintenance while identifying and resolving potential impacts to custom functionality.
• Create and maintain technical documentation, including solution designs, configuration documentation, process flows, user stories, and deployment documentation.
• Partner closely with architects, business analysts, functional consultants, administrators, and client stakeholders to deliver effective Service Now solutions.
• Apply Service Now development best practices with a focus on platform scalability, maintainability, security, and minimizing unnecessary customization.
• Stay current on Service Now releases, platform capabilities, and development best practices and recommend opportunities to leverage new functionality.

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field, or equivalent relevant experience.
• Approximately 3+ years of hands‑on Service Now development and configuration experience.
• Experience configuring, customizing, and supporting Service Now applications in an enterprise environment.
• Experience participating in at least one full-cycle Service Now implementation, from requirements and solution design through development, testing, and deployment.
• Experience troubleshooting Service Now applications, integrations, workflows, and platform configurations.
• Ability to translate functional and business requirements into effective technical solutions.
• Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non‑technical stakeholders.
• Ability to work effectively in a collaborative, client‑facing consulting environment and manage multiple development priorities.

• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Application Developer (CAD) certification.
• Certified Implementation Specialist (CIS) certification in one or more Service Now product areas.
• Experience implementing and supporting multiple Service Now applications or modules.
• Experience developing REST/SOAP integrations and integrating Service Now with enterprise…